What are the responsibilities and job description for the Assistant Branch Manager I position at Coastal States Bank?
Position Summary
The Assistant Branch Manager I supports the Branch Manager in daily operations, staff leadership, and client service excellence. This role requires full proficiency in all Relationship Banker responsibilities (RB I–III), including advanced knowledge of loan products, payment options, servicing processes, and client guidance throughout the loan lifecycle. In addition to initiating and processing loans, the ABM I ensures accurate documentation, assists with servicing inquiries, and provides expert support for consumer and business banking needs.
The ABM I has expanded oversight of branch operations, audits, scheduling, staff coaching, and client issue resolution. Acting as the branch’s operational leader in the Branch Manager’s absence, this role ensures compliance, efficiency, and alignment with CSB’s Core Values: Character, Commitment, Service, Trust, and Community.
Position Focus Areas
Client Experience & Service Excellence
The Assistant Branch Manager I supports the Branch Manager in daily operations, staff leadership, and client service excellence. This role requires full proficiency in all Relationship Banker responsibilities (RB I–III), including advanced knowledge of loan products, payment options, servicing processes, and client guidance throughout the loan lifecycle. In addition to initiating and processing loans, the ABM I ensures accurate documentation, assists with servicing inquiries, and provides expert support for consumer and business banking needs.
The ABM I has expanded oversight of branch operations, audits, scheduling, staff coaching, and client issue resolution. Acting as the branch’s operational leader in the Branch Manager’s absence, this role ensures compliance, efficiency, and alignment with CSB’s Core Values: Character, Commitment, Service, Trust, and Community.
Position Focus Areas
Client Experience & Service Excellence
- Uphold CSB Consistent Client Service Standards e.g., greet and acknowledge every client timely both walk-in and telephone; communicate clear expectations; offer refreshments and ensure the coffee bar is clean and stocked.
- Provide knowledgeable support across all CSB products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.
- Answer all incoming calls by the third ring and provide timely follow-up on unresolved issues.
- Assist clients with opening, maintaining, and closing accounts (DDA, Savings, Money Market, Safe Deposit Boxes).
- Issue, activate, and support debit cards (in-branch printing or ordered by mail); educate clients on digital card management.
- Process address changes across applicable systems and coordinate with support teams for special account types (IRA, loan).
- Process Stop payments.
- Place check orders for both Consumer and Business Accounts
- Oversee and perform teller transactions; balance drawers, ATMs, TCRs, and vault.
- Process cashier’s checks, foreign currency exchange, savings bond redemptions, night drop, and domestic/foreign wires.
- Ensure CTR completion, BSA/KYC compliance, and proper ID/documentation collection.
- Open and maintain consumer accounts (DDA, SAV, MMK, CDs); complete maintenance for signers, POA, ownership changes, beneficiaries, and updates.
- Issue and manage debit cards; troubleshoot mobile deposit, Zelle, Bill Pay, and digital banking issues.
- Respond to fraud alerts and assist clients with fraud resolution.
- Open and manage basic and complex business accounts; review and approve documentation.
- Take and process loan applications (HELOCs, small business); gather and verify documentation.
- Identify Treasury Management opportunities and coordinate referrals with TM officers.
- Conduct outbound calls for client retention and growth.
- Mentor and support RB I–III team members.
- Manage day-to-day branch operations in the absence of the Branch Manager.
- Oversee completion of daily tasks: partner emails, NSF decisions, non-post reviews.
- Ensure completion of monthly, semi-annual, and annual audits.
- Exercise wire approval authority within policy limits.
- Ensure the branch maintains strong operational soundness and audit readiness.
- Resolve escalated client issues and complaints.
- Originate loans, including HELOCs, consumer loans, and small business loans.
- Supports Branch Manager by collecting loan documentation and answer client loan product and life cycle questions.
- Reinforce a culture of client-first service and operational accuracy.
- Work with the team to deliver client satisfaction metrics by instilling ownership and accountability.
- Supervise branch team members; provide daily guidance and coaching.
- Observe staff performance for growth and training opportunities.
- Use training checklists and proficiency scorecards to review employee progress.
- Assist Branch Manager with staff performance evaluations.
- Collaborate with Branch Manager to create and manage staffing schedules.
- Support market coverage needs by assisting with staffing at other branches.
- Distribute and monitor team outbound calling assignments.
- Participate in networking, external calling, and community outreach efforts.
- Support Branch Manager in developing and executing branch call plans.