Technical Support Specialist - Electronic Products

Overview

The Technical Support Specialist will help installers and dealers bring outdoor spaces to life with premium audio and lighting. If you love troubleshooting, talking tech with customers, and taking ownership from first call to final fix, you’ll feel right at home on our Technical Support team.

Note: This is a full-time, on-site role in our Moorestown, NJ office location.

About Coastal Source

Coastal Source is a leader in innovative outdoor audio and lighting solutions, trusted for delivering unforgettable experiences in outdoor spaces. Our mission? To wow our customers with products that truly shine—and sound!

What you’ll do

You’ll provide world-class technical support for Coastal Source outdoor audio and lighting products. You’ll listen carefully, troubleshoot step-by-step, and deliver solutions tailored to each customer—while keeping communication clear, timely, and professional.

• Answer inbound technical support calls, emails, and web chats; follow up quickly on missed calls and voicemails
• Troubleshoot product and service issues—identify, isolate, and resolve problems as efficiently as possible
• Use technical expertise and creativity to guide customers through solutions and set expectations
• Share specifications, warranty details, and technical resources to support installers and dealers
• Help create and maintain support documentation, white papers, and short instructional/troubleshooting videos
• Support dealer relationships by addressing concerns, checking orders, and partnering with Sales Reps as needed
• Create and maintain warranty/RMA requests with accurate dealer information and detailed notes
• Inspect RMAs to identify failure points, recommend corrective actions, and complete repairs in a timely manner
• Assist with quality control of incoming shipments and contribute to process improvements
• Participate in demo-van buildouts (wire, program, test, and document)

What you’ll bring

• 2 years of technical troubleshooting experience (or demonstrated technical ability)
• Experience supporting customers via phone, email, chat, and/or in person
• Strong verbal and written communication skills; able to adapt your style to different customer types
• A creative, driven troubleshooter who goes the extra mile to fully resolve issues
• Ability to analyze, isolate, and resolve multiple complex issues while staying calm and organized
• Comfort investigating technical solutions while actively speaking with customers
• Strong time management and prioritization skills in a fast-paced environment
• Tech-savvy with computers and smartphones; eager to learn new tools and products
• A team-first mindset that thrives in an open-office, family-like culture

Compensation: The estimated base salary range for this position is between $23.00/hour and $26.00/hour. Please note this pay range is a general guideline. Compensation decisions are based on several factors, including - but are not limited to - the scope of the role, relevant work and industry experience, education and training, key skills, internal equity, external market data, and business considerations.

Work environment & physical requirements

This is an on-site role in Moorestown, NJ. The position involves regular sitting and computer/phone use, with time spent standing, stooping, and occasionally lifting components—up to 75 lbs (most lifts are 30 lbs or less). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• How many years of experience do you have troubleshooting technical issues (hardware, audio, lighting, or similar systems)?
• How many years of experience do you have supporting products such as audio systems, lighting, or electronic equipment?
• How many years of experience do you have working directly with customers or clients?
• How many years of experience do you have providing technical support for electronic products via phone, email, or chat?
• Will you now or in the future require sponsorship for employment?
• Can you reliably commute to Moorestown, NJ each day?
• Do you know anyone who currently works for Coastal Source (including any family members), and if so, who?

Work Location: In person

Salary : $23 - $26