Patient Care Coordinator Front Desk

Benefits:401(k)401(k) matchingEmployee discountsOpportunity for advancementPaid time offWellness resourcesPosition OverviewThe Patient Care Coordinator (PCC) is a cornerstone role within Coastal MD, combining exceptional patient experience with education-driven service alignment. This elevated position builds upon our established Patient Experience framework while integrating key elements of our Vitality Coordinator model including proactive education, relationship-building, and value-based discussions around services and memberships.Core ResponsibilitiesPatient Experience & EngagementServe as a primary point of contact for in-office, phone, and digital patient interactionsCreate a warm, professional, and seamless experience for every visitProactively educate patients on Coastal MD services, programs, and membershipsDiscuss care options, including out-of-pocket and direct-pay services, with confidence and clarityEnsure patients feel supported, informed, and valued throughout their care journeyPatient Education & Service AlignmentAct as a knowledgeable guide, helping patients understand how services align with their health goalsSupport patient retention and engagement through trust-based, non-pressured conversationsModel best practices in patient communication and service educationCollaborate with leadership and marketing teams by providing real-time patient insightsFront Desk & Administrative OperationsSchedule appointments accurately across providers and locationsProcess payments, memberships, packages, and promotionsMaintain detailed and accurate documentation within the EMRManage incoming calls, messages, and digital correspondenceAnticipate workflow needs and proactively support clinic operationsCommunication & Interpersonal ExcellenceDemonstrate strong verbal and written communication skillsMaintain a calm, professional, and welcoming demeanor at all timesAddress patient concerns with empathy, discretion, and solution-focused thinkingNavigate sensitive or complex conversations with confidence and emotional intelligenceTeam Collaboration & CultureParticipate in team meetings, training sessions, and process improvementsSupport team members through collaboration and cross-coverage as neededUphold Coastal MD core values of accountability, adaptability, and supportContribute to a positive, patient-centered workplace cultureFlexibility & Multi-Location SupportCoastal MD operates across multiple Long Island locationsPCCs may be asked to support different offices based on scheduling needsCoordination is managed by the Director of Patient Experience to ensure balance and consistencyProfessionalism & ConfidentialityRepresent Coastal MD with professionalism in all interactionsMaintain a polished appearance and professional demeanorUphold strict HIPAA compliance and confidentiality standardsProtect all patient and company information as proprietaryTechnology & Learning AgilityProficiency in EMR systems, scheduling platforms, and payment processingComfortable using phone systems, Google Workspace, and the Coastal MD AppAdaptable to evolving workflows and new technologyDemonstrates strong learning agility and attention to detailOrganizational & Cognitive SkillsExcellent time management and multitasking abilitiesStrong attention to detail and accuracyIndependent problem-solving and critical-thinking skillsAbility to prioritize effectively in a fast-paced environmentEmotional Intelligence & Conflict ResolutionHigh emotional intelligence and situational awarenessAbility to manage challenging interactions calmly and professionallyContributes to a supportive and respectful patient environmentFair Employment PracticesCoastal MD is committed to equitable and inclusive employment practices. We value transparency, professionalism, and long-term growth. Our goal is to foster a workplace where individuals feel supported, empowered, and respected.Why Join Coastal MD?This role offers the opportunity to grow within one of Long Islands most forward-thinking integrative wellness practices. Team members gain exposure to innovative care models, leadership development, and the opportunity to directly impact patient outcomes.At Coastal MD, vitality isnt just what we deliver its how we operate.

Salary : $18 - $25