What are the responsibilities and job description for the Inside Sales Representative position at Coastal Lighting & Supply?
As a local company, we take pride in understanding the unique needs of our customers and providing the kind of friendly, knowledgeable service that big box stores simply can’t match. If you enjoy helping people, working in a friendly environment, and being part of a team that cares, Coastal Lighting is the place for you.
Position Summary:
The Counter Sales Associate is responsible for delivering excellent customer service by assisting customers with product selection, order processing, and technical support at the sales counter. This role requires strong product knowledge—particularly in electrical supplies—along with solid communication and problem-solving skills to ensure a positive customer experience and support branch sales goals.
Key Responsibilities:
- Greet and assist customers at the sales counter in a professional and friendly manner.
- Provide knowledgeable support with product selection, pricing, and availability.
- Process customer orders accurately through point-of-sale and ERP systems.
- Prepare quotes and follow up on customer inquiries and pending orders.
- Maintain a clean, organized, and well-stocked counter and display area.
- Build and maintain strong customer relationships to encourage repeat business.
- Stay informed about new products, promotions, and industry developments.
- Support warehouse and delivery operations as needed (e.g., pulling orders, restocking, or loading materials).
Education & Experience:
- High school diploma or equivalent (required).
- 1–3 years of experience in counter sales, electrical distribution, or a related industry (preferred).
- Knowledge of electrical products, tools, or construction materials is a plus but willing to train.
Skills & Competencies:
- Strong customer service and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with solid organizational and problem-solving abilities.
- Comfortable using point-of-sale and computer systems (ERP software experience preferred).
- Team-oriented with a positive and professional attitude.
Benefits (optional):
- Competitive compensation
- Health Insurance
- Paid time off and holidays
- Retirement savings plan with company match
- Hours M-F 7am-4pm
- No Nights or Weekends ever
Job Type: Full-time
Work Location: In person