What are the responsibilities and job description for the Customer Service Representative position at Coastal Insurance Agency?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for all customers. Multilingual candidates are highly encouraged to apply, as we value diverse communication abilities that enhance our service offerings.
Duties
- Provide outstanding customer service through various channels including phone, email, and chat.
- Assist clients with inquiries, product information, and service issues in a timely manner.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Conduct outbound calls to follow up on customer inquiries or promote services.
- Collaborate with team members to improve customer service processes and client satisfaction.
- Utilize Microsoft Office applications effectively for documentation and reporting.
- Analyze customer feedback and provide insights for service improvement.
- Maintain professionalism in all communications, demonstrating excellent phone etiquette.
Experience
- Previous experience in a call center or customer service environment is preferred.
- Bilingual or multilingual proficiency is a plus; fluency in English is required.
- Strong computer skills with the ability to navigate various software applications efficiently.
- Familiarity with sales techniques and client services is beneficial.
- Excellent typing skills and attention to detail for accurate data entry.
- Proven analysis skills to identify trends and enhance customer interactions. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
Salary : $15 - $17