What are the responsibilities and job description for the Client Relations Leader position at Coastal Greenery?
Key Responsibilities
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Serve as the main point of contact for assigned commercial maintenance clients
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Build and maintain strong client relationships through proactive communication
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Oversee service quality, site performance, and contract compliance
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Collaborate with operations leadership to resolve issues and improve results
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Conduct regular site reviews and client meetings
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Manage client retention and satisfaction metrics
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Identify and develop enhancement and upsell opportunities with existing clients
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Maintain accurate client, property, and sales activity records in company systems
Leadership & Collaboration
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Provide guidance and accountability for operations leadership
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Partner with branch leadership on client strategy, staffing needs, and performance
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Participate in team meetings, safety initiatives, and leadership development activities