Director of Restaurant Operations

Director of Operations – Coastal Franchising, LLC - Virginia

Coastal Franchising, LLC is seeking a dynamic and strategic Director of Operations - that lives in/around Virginia to lead a team of District Managers across a fast-paced, guest-focused restaurant network throughout the Virginia market. This role is ideal for a seasoned operations leader who thrives on developing talent, driving performance, and shaping market growth through operational excellence, new openings, remodels, and local marketing initiatives.

The ideal candidate brings strong financial acumen, a people-first leadership style, and the ability to adapt quickly in a changing environment. If you're passionate about hospitality, team development, and operational excellence, we invite you to join our mission to deliver exceptional guest experiences—every guest, every time.

Key Responsibilities

As a Director of Operations at Coastal Franchising, you will be responsible for:

Team Leadership & Development

• Recruit, mentor, and develop District Managers (DMs) and General Managers (GMs( to build strong, high-performing teams
• Provide regular coaching, feedback, and performance evaluations to support professional growth
• Foster a culture of accountability, empowerment, and guest-first hospitality

Operational Oversight

• Maintain consistent communication with the VP of Operations, reporting on financials, staffing, development, and strategic plans
• Conduct regular check-ins with District Managers and General Managers to review operational performance and action plans
• Ensure compliance with all Coastal Franchising and Dunkin’ operational standards and policies

Financial Performance

• Collaborate with DMs to set and achieve financial goals, including:
• Sales forecasting
• Labor and food cost control
• Expense management
• Inventory accuracy
• Profitability improvement
• Monitor and influence key performance indicators to drive market success.

Market Growth & Strategy

• Support new restaurant openings, remodels, and local marketing initiatives.
• Partner with Marketing and the VP of Operations to identify trends and implement strategic improvements
• Communicate development timelines and impacts to ensure smooth execution across the market

Training & Compliance

• Leverage Coastal Franchising's Learning & Development team to meet training and development goals for team
• Promote a safe, secure, and inclusive environment for team members and guests
• Uphold all company policies as outlined in the Employee Handbook

Required Skills & Competencies

• People Leadership: Hire, train, mentor, and motivate a team of restaurant leaders with a people-first mindset
• Guest Experience Focus: Champion a guest-first culture by developing superior service skills across all guest-facing roles
• Financial Acumen: Strong understanding of financial statements, budgeting, and forecasting to drive performance
• Effective Communication: Excellent verbal, written, and active listening skills to engage across all levels of the organization
• Analytical Thinking: Ability to interpret data, identify trends, and make informed decisions
• Problem Solving: Collaborate with leadership to resolve operational, personnel, and facility-related challenges
• Resource Management: Skilled in planning, scheduling, and optimizing resources for maximum organizational impact
• Adaptability: Agile in responding to changing market conditions, technologies, and external factors

Education & Experience

• Bachelor’s degree preferred
• Minimum 7 years of Director-level experience in restaurant operations with a degree, or 10 years without a degree

Benefits

• Competitive Salary Commensurate with Experience
• Health, Dental, and Vision Insurance
• Matching 401(k)
• Employee Discounts
• Paid Training
• Referral Bonus
• Performance Bonus Potential
• Professional Development Program

Physical Requirements

• Must Live in Virginia area
• Ability to lift up to 50 lbs occasionally, 25 lbs frequently, and 10 lbs consistently

Work Environment

• Fast-paced, fun, and high-energy restaurant setting