What are the responsibilities and job description for the Service Tech Department Lead position at Coastal Farm & Ranch?
Description
Primary Purpose
To be a leader to all associates and responsible for maintaining excellent customer service, product knowledge, and merchandising in a specific department: Small Engine Repair Shop.
Essential Duties And Responsibilities
Primary Purpose
To be a leader to all associates and responsible for maintaining excellent customer service, product knowledge, and merchandising in a specific department: Small Engine Repair Shop.
Essential Duties And Responsibilities
- Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
- Oversee the daily operations of the department – including, but not limited to, merchandizing, display presentation, maintaining signage standards, and monitoring inventory levels.
- Train new associates on systems, procedures, and product knowledge.
- Create and implement daily worklists and goals for store associates.
- Assume duties of the Store Manager and Assistant Store Managers when scheduled.
- Open and close the store as needed and scheduled.
- Assist in leading store meetings and store goals/objectives.
- Answer incoming phone calls.
- Constant radio communication with all associates.
- Comprehensive knowledge of the products Coastal Farm sells.
- Maintain an awareness of all product knowledge information and merchandise promotions.
- Assist in floor moves, merchandising, display maintenance and store housekeeping.
- Help in other departments when needed.
- Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.
- Other duties assigned as needed.
- 1 year of experience working in a retail environment.
- Experience operating a POS system.
- Experience operating Eagle Browser.
- Proven written and verbal communication skills.
- Strong interpersonal skills.
- Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
- Familiar with how to operate a computer system and email.
- Familiar with standard retail concepts and practices.