Patient Service Rep - Bilingual

Knowledge, Skills, and Abilities

• Basic computer knowledge as well as medical office standards and practices.
• Ability to work and professionally communicate with patients, providers, coworkers, visitors etc.
• Ability to accurately record and input data in an EHR system and other overlay systems.
• Competent in both oral and written English.
• Skills to organize and use time and resources effectively.
• Ability to multitask and work with interruptions.
• Ability to provide effective customer service/communication skills within the work environment.
• Ability to function independently and within a group.
• Ability to follow oral and written instructions timely and accurately.
• Ability to keep patient and staff information confidential.
• Ability to multitask throughout the day and work under pressure.
• Ability to navigate insurance needs of patients.
• Ability to count/balance/manage money for services rendered and perform cash drawer tending responsibilities.
• Ability to travel to other sites, if needed without notice.
• Must be able to sit, stand, bend, lift and move intermittently during the workday.
• Must be able to follow oral and written instructions.
• Ability to give language appropriate oral instructions.
• Must possess the ability to communicate (language appropriate) clearly and precisely and have excellent telephone courtesy and etiquette.

Qualifications/Education Requirements

To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate; medical office experience preferred, but not required. Candidate must be able to demonstrate a caring and positive attitude.  Must be self-directed, motivated and demonstrate the ability to work independently and within a team.  Bilingual abilities are required. 

Core Competencies

• Conducts language appropriate communication with all patients.
• Provides professional customer service when scheduling or communicating with patients and visitors.
• Maintain confidential and sensitive information.
• Works cooperatively with the clinical staff to coordinate patient schedules and maintain patient flow.
• Maintains an orderly and organized work area.
• Performs required tasks according to written procedures and is consistent with established processes for assigned job role.
• Must document and update data in the electronic record in a timely manner.
• Tracks and documents charges and money received from the patient, when assigned.
• When required, provides accurate and timely information to patients and clinical staff to include messages.
• Returns phone calls in a timely manner providing requested information.
• Arrive on time and follow daily assigned schedule.
• Assists nurse with language appropriate translation during intake.
• Assists services provider with language appropriate translation.
• Provides patients with language appropriate provider instructions and follow-up appointments.
• Must be willing to become certified in translation services or provide documentation of certification.
• Answers telephone, screens calls (language appropriate) and takes messages.
• Performs other duties as requested or required.
• Upholds, complies with, and enforces the Core Principles and Code of Conduct.