What are the responsibilities and job description for the Optometry Office Front Desk Staff/Patient Care Assistant position at Coastal Family Eye Care?
Job Overview
Front Desk Staff/ Patient Care Assistant
Join the Team at Coastal Family Eye Care!
Are you friendly, organized, and passionate about providing exceptional customer service? Do you enjoy working in a fast-paced healthcare environment where every day is different? Coastal Family Eye Care is looking for a dependable, detail-oriented Receptionist/Front Desk Staff/Patient Care Assistant to become an important part of our patient care team.
As the first and last person our patients interact with, you'll play a vital role in creating a welcoming experience while keeping our office running smoothly.
What You'll Do
Your day will include a variety of responsibilities, including:
- Welcome patients with a warm, professional attitude.
- Check patients in and out efficiently while maintaining accuracy.
- Verify insurance information and collect patient payments.
- Schedule appointments and manage provider schedules.
- Answer incoming phone calls promptly and assist patients with scheduling and questions.
- Triage appointment requests based on urgency.
- Prepare patient charts and verify insurance eligibility before appointments.
- Coordinate paperwork, referrals, and required patient forms.
- Process faxes, filing, scanning, and other administrative tasks.
- Balance the cash drawer and complete end-of-day responsibilities.
- Maintain a clean, organized front office environment.
- Work collaboratively with doctors, technicians, and fellow team members to ensure outstanding patient care.
- Cross train to fill in for other roles when needed
What We're Looking For
The ideal candidate is:
- Friendly, compassionate, and enjoys helping people.
- Organized with excellent attention to detail.
- Able to multitask in a busy medical office.
- Comfortable using computers and learning electronic medical record systems.
- Professional with strong verbal and written communication skills.
- Dependable, punctual, and eager to be part of a supportive team.
- Able to prioritize responsibilities while maintaining excellent customer service.
- Ability to cross train in different roles
Experience in a medical office, insurance verification, scheduling, or customer service is preferred, but we are willing to train the right person with a positive attitude and a strong work ethic.
Why You'll Love Working Here
At Coastal Family Eye Care, we believe that great patient care starts with a great team. We value kindness, teamwork, professionalism, and a positive attitude. Every member of our staff plays an important role in helping patients receive exceptional eye care.
We are looking for someone who enjoys working with people, takes pride in doing things right, and wants to build a long-term career in healthcare.
What Success Looks Like
Successful team members:
- Thrive in a fast-paced environment.
- Communicate well with patients and coworkers.
- Take initiative and help wherever needed.
- Stay organized and maintain accuracy.
- Understand that teamwork is essential to providing outstanding patient care.
If you're looking for a rewarding position where you can make a difference every day while working with an amazing team, we'd love to meet you!
Apply today and become part of the Coastal Family Eye Care family!
Pay: $20.00 - $22.00 per hour
Benefits:
- Bereavement leave
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
Salary : $20 - $22