Front Desk Receptionist/Office Assistant

Job Overview
The Front Desk Team Member serves as the first point of contact for patients and visitors at Coastal ENT. This role is essential to delivering exceptional patient experience while ensuring accurate patient registration, insurance verification, appointment scheduling, and point-of-service collections. The Front Desk Team Member supports clinic operations by maintaining front-end revenue integrity, effective communication, and a welcoming environment for patients and families.

Duties

• Patient Reception & Customer Service

Greet patients and visitors promptly and professionally, ensuring a welcoming and respectful experience

Demonstrate excellent customer service skills while maintaining patient confidentiality and HIPAA compliance

Address patient questions or concerns and escalate issues appropriately when needed

• Patient Registration & Insurance Verification

Accurately register new and returning patients in the electronic health record (EHR), Modernizing Medicine experience a plus

Verify patient demographics, insurance eligibility, and referral/authorization requirements prior to services

Obtain and scan required documentation, including identification, insurance cards, and consent forms

• Point-of-Service Collections

Collect copayments, coinsurance, deductibles, and outstanding patient balances at check-in or check-out

Issue receipts and document payments accurately in the EHR/practice management system

Balance daily cash, check, and credit card batches and reconcile discrepancies per practice policy

• Appointment Scheduling

Answer incoming phone calls in a timely, courteous, and professional manner

Schedule appointments according to provider templates, clinical guidelines, and visit types

Confirm appointments and communicate preparation instructions or documentation requirements to patients

• Phone & Message Management

Take detailed and accurate patient phone messages and route them to the appropriate clinical or administrative staff

Utilize proper message escalation protocols for urgent or time-sensitive concerns

Maintain professionalism and empathy during high-volume call periods

• Administrative & Team Support

Maintain a clean, organized, and efficient front desk and waiting area

Collaborate with clinical staff, billing, and management to support smooth patient flow

Adhere to Coastal ENT policies, procedures, and performance expectations

Requirements

• High school diploma or equivalent required
• Previous experience in a medical office, front desk, or patient access role preferred
• Knowledge of insurance verification, copays, and basic medical billing concepts preferred
• Strong communication, organizational, and multitasking skills
• Ability to handle sensitive information with discretion and professionalism
• Proficiency with computers, EHR systems, and multi-line phone systems

Preferred Skills & Competencies

• Excellent interpersonal and customer service skills
• Attention to detail and accuracy in data entry and financial transactions
• Ability to work effectively in a fast-paced healthcare environment
• Team-oriented mindset with a positive, solution-focused attitude
• Dependability, punctuality, and professionalism

Physical & Work Requirements

• Ability to sit or stand for extended periods.
• Ability to lift up to 20 pounds occasionally.
• Ability to work clinic hours as scheduled, including occasional early or late shifts as needed.

Coastal ENT Core Values

Front Desk Team Members are expected to uphold Coastal ENT’s commitment to:

• Exceptional patient care
• Professional integrity
• Team collaboration
• Respect and compassion for every patient

This role is ideal for a highly organized individual who thrives in a fast-paced environment and enjoys providing outstanding customer service.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $18