What are the responsibilities and job description for the Passenger Assistance Agent position at Coastal Elite Pro?
Airline Passenger Assist provides assistance to travelers in a busy airport environment by supporting safe and efficient passenger movement.
Key Duties
Key Duties
- Greet passengers and determine appropriate assistance needs.
- Provide wheelchair and escort assistance.
- Support wayfinding to gates, baggage claim, and transportation areas.
- Coordinate with airline and airport staff to help ensure safe, timely travel.
- Receive assignments using radios or mobile devices.
- Document completed services and follow reporting procedures.
- Adhere to strict safety and security procedures at all times.
- Strong customer service and passenger-focused communication.
- Ability to assist passengers with mobility needs safely and respectfully.
- Comfort working in a fast-paced, high-traffic airport setting.
- Ability to follow safety/security procedures and complete required documentation.
- Basic operational use of radios or mobile devices to receive and track assignments.
- Team-oriented mindset and effective coordination with multiple stakeholders.