Surgical Coordinator (Neptune, NJ)

At Coastal Ear, Nose and Throat, we're more than a healthcare practice; we're a team of dedicated professionals committed to transforming lives through exceptional patient care. As one of New Jersey's leading ENT providers, we combine world-class expertise, advanced technology, and compassionate care to deliver an unparalleled patient experience.

With award-winning, board-certified physicians and specialized experts in pediatric otolaryngology, head and neck oncology, advanced sinus and skull base surgery, otology, neurotology, and facial plastic and reconstructive surgery, Coastal ENT is setting the standard for excellence in healthcare.

As we continue to grow across our Neptune, Holmdel, and Manahawkin locations, we're seeking talented, passionate individuals who want to make a meaningful impact every day. If you're looking for a career where your contributions matter and your professional growth is supported, we'd love to meet you.

The Surgical Coordinator will oversee every aspect of the patient's surgical experience, from initial scheduling and insurance authorization through post-operative care coordination. The ideal candidate is a compassionate, people focused professional who can confidently communicate with patients regarding surgical preparation, testing requirements, financial responsibilities, and scheduling changes.If you are forward-thinking, thrive under pressure, work well as part of a team, and enjoy making a meaningful impact on patient care, we encourage you to apply!

Key Responsibilities

• Coordinate all aspects of the surgical process, including scheduling surgeries, pre-operative testing, clearances, and post-operative follow-up appointments.
• Serve as the primary point of contact for patients, providing guidance on surgery preparation, testing requirements, scheduling, insurance, and financial responsibilities.
• Obtain insurance authorizations, verify patient eligibility, and ensure all required documentation is completed and submitted accurately.
• Communicate effectively with physicians, hospitals, surgery centers, patients, and ancillary providers to ensure seamless coordination of care.
• Prepare surgical charts, consent forms, and physician documentation while maintaining accurate records within the electronic medical record system.
• Manage a high-volume workload with exceptional attention to detail, strong follow-through, and the ability to prioritize competing responsibilities.
• Proactively address scheduling changes, cancellations, and workflow challenges while ensuring continuity of patient care.
• Collaborate with other departments to support efficient practice operations and an exceptional patient experience.

Required Experience

• Minimum of 2 years of experience in a physician practice, hospital, surgical scheduling department, or other healthcare setting.
• Previous experience coordinating surgeries or managing complex patient scheduling preferred.
• Strong understanding of medical terminology, surgical procedures, and insurance authorization processes.
• Experience working within an electronic medical record system; ModMed experience preferred.

Skills & Competencies

• Excellent organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong follow-through and accountability. You don't let things fall through the cracks.
• Outstanding verbal and written communication skills.
• Ability to think on your feet and adapt quickly to changing schedules and priorities.
• Comfortable discussing financial responsibilities, testing requirements, and surgical expectations with patients.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Ability to maintain professionalism and composure in challenging situations.
• Team-oriented with a willingness to support coworkers and contribute to a positive workplace culture.
• Credible, dependable, and trustworthy with a strong commitment to patient care.
• Receptive to coaching, constructive criticism, and ongoing professional development.

Coastal Ear, Nose & Throat (CENT) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: CENT is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by law. CENT will not tolerate discrimination or harassment based on any of these characteristics.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work 40 hours per week?

Ability to Commute:

• Neptune City, NJ 07753 (Preferred)

Work Location: In person

Salary : $23