What are the responsibilities and job description for the F/T Call Center Representative - Holmdel, NJ position at Coastal Ear, Nose and Throat, LLC?
About us
Coastal Ear, Nose and Throat is a medical group practice that specializes in Ear, Nose, and Throat. We're growing and we’re on the lookout for top talent to keep us moving forward.
With three offices located in Neptune, Holmdel and Manahawkin New Jersey we're committed to providing the highest quality, state-of-the-art medical care. We have the best ENT team in New Jersey, committed to providing the highest quality, state-of-the-art medical care in a compassionate and professional manner.
Our physicians come from high-level training programs with expertise in treating both basic and complex ENT (ear, nose and throat) problems in children and adults. We pride ourselves on providing a unique level of compassion and care at all of our New Jersey locations. With us, you’ll join a community of passionate health care advocates.
Job Summary
Coastal Ear Nose and Throat is seeking a Call Center Representatives with strong computer skills, excellent work ethic and the ability to adapt in a busy and dynamic environment.
Excellent opportunity to grow within the organization and embark on a lifelong healthcare career.
Qualifications:
- Answers the telephone pleasantly
- Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, and provides patients several scheduling options, follows physician-approved scheduling guidelines
- Confirms guarantor and insurance eligibility at the time of scheduling.
- Instructs patients over the telephone how to complete registration
- on our Patient Portal before they arrive for their appointment, advises if they wish
- to complete in office, early arrival is necessary.
- At least two years experience in a medical office, telemarketing or other customer service position
- Comfortable using Microsoft Outlook and interacting with Internet applications
- Knowledge of practice management and word processing software and EMR/EHR systems
- Ability to perform multiple and diverse tasks simultaneously
- Proven experience handling irate patients/customers and dealing with conflict
- Familiarity with scheduling and rearranging appointments
- Working knowledge of managed care
- Pleasant speaking voice and demeanor
- Strong written and verbal communication skills
Additional Qualifications:
- Strong Computer Skills
- Strong communication skills
- Flexibility and willingness to adapt to change
- Multitasker
- Self-motivated
- Team Player
- Positive Attitude
- Dependable
- Previous call center experience in a medical setting - a plus
- Bilingual English/Spanish - a plus
- Bilingual English/Russian - a plus
EDUCATION:
- HS Diploma is required
- College education preferred
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday through Friday
- 8-hour shift (must be available Monday-Friday, between the hours of 8am-5pm and able to work one rotating late night per week until 6:30pm on either Monday or Thursday).
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location: In person
Coastal Ear, Nose & Throat (CENT) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: CENT is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by law. CENT will not tolerate discrimination or harassment based on any of these characteristics.”
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Holmdel, NJ 07733
Salary : $19
