Mortgage Underwriting Manager

Job Title: Mortgage Underwriting Manager

Position Location: Raleigh, NC. Hybrid - 2 days a week in office

Job Summary:

The Underwriting Manager is responsible for overseeing the daily operations of the mortgage underwriting department, ensuring timely and accurate loan decisions in compliance with agency guidelines. This role provides leadership to a team of underwriters, manages pipeline prioritization, supports operational efficiency, conducts weekly underwriting meetings, monitors performance metrics, fosters a culture of accountability and completes all second level and exception underwriting reviews. The Underwriting Manager monitors quality control, mitigates risk, and collaborates with Processing, Closing and Sales management to drive loans to successful funding while maintaining regulatory compliance.

As a key contributor to the Coastal team, your responsibilities will be:

• (40%) Loan Underwriting ManagementRisk Assessment Oversight: Conduct second level and exception reviews on Conventional, Portfolio, FHA and VA loans per Coastal, agency and investor guidelines. Analyze underwriters' ability to appropriately evaluate borrower(s) creditworthiness, income, assets and collateral. Ensure accurate risk assessment and adherence to company underwriting policies.

• (25%) Team LeadershipTraining: Lead, mentor, and provide technical guidance and training to underwriters on government products. Conduct training sessions on guideline updates, regulatory changes, and best practices on all loan programs. Monitor team performance and provide coaching to improve efficiency and accuracy with government loans.

• (15%) Quality ControlCompliance: Ensure all underwriting decisions align with federal, state, agency and investor regulations. Assist in internal and external quality control audits, responding to findings and implementing corrective actions. Maintaining loan quality by reviewing deficiencies and addressing underwriting discrepancies.

• (10%) Process ImprovementWorkflow Management: Identify and implement process enhancements to improve efficiency and loan turnaround times. Collaborate with operation teams to resolve underwriting related issues. Utilize Encompass (LOS) to ensure accurate documentation and reporting.

• (10%) Pipeline Management: Oversee timely and accurate progression of loans. Monitoring daily pipeline to ensure loans are reviewed within defined service level agreements. Prioritize rush and purchase files while balancing workload. Tracking underwriting productivity and resolving escalations.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Ten years of conventional, FHA, and VA underwriting experience (must possess active FHA and VA underwriting designation)
• Five years of underwriting management experience
• Three years of Encompass experience

Education:

• High School diploma or equivalent
• Active FHA and VA underwriting designation

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 4/7/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

• Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans