Job Title: Consumer Operations Manager

Position Location: Raleigh, NC. Hybrid Position, must live locally.

Job Summary:

The Consumer Operations Manager oversees the daily operations of the Consumer Lending direct lending area, developing and executing sales plans, and ensuring loan volume is balanced with quality, profitability, and member service. This role leads a high-performing team, manages vendor relationships, and drives initiatives that support Coastal Credit Union's financial and strategic objectives.

As a key contributor to the Coastal team, your responsibilities will be:

• (45%) Manage daily workflows for consumer lending operations, including underwriting, processing, funding, and post-closing activities, ensuring efficiency and accuracy across all loan products.

• (30%) Develop and enforce operational procedures that align with regulatory requirements and internal standards. Act as the primary contact for audits and examinations, addressing findings and implementing corrective actions.

• (15%) Analyze current business practices, identify areas for improvement, and lead initiatives to streamline workflows and enhance member experience through automation and technology upgrades.

• (10%) Represent Consumer Lending on enterprise-wide projects, ensuring all consumer loan products, services, and needs are considered in broader organizational initiatives.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Eight years of experience in all aspects of consumer lending to include credit underwriting, processing, funding, and post-closing activities.
• Management experience preferred.

Education:

• Related bachelor's degree or four years of relevant experience in lieu of degree.

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application: All resumes must be received on or before 12/19/2025

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

• Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans