What are the responsibilities and job description for the Office Manager position at Coastal Cosmetic Family Dentistry P?
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Wellness resources
COASTAL COSMETIC & FAMILY DENTISTRY
Office Manager / Practice Administrator
Office Manager / Practice Administrator
Who We Are
Coastal Cosmetic & Family Dentistry has proudly served the Pensacola community under the leadership of Drs. Hebert and Rolfe. As a patient-centered private practice, we are known for delivering exceptional care in a professional, organized, and welcoming environment. As we continue to grow, we are seeking an experienced Office Manager to strengthen our leadership team.
The Opportunity
This is a key operational leadership role responsible for office performance, team accountability, systems management, financial outcomes, and the overall patient experience.
We are looking for a strong leader who thrives in structured environments, holds high standards, and knows how to achieve results through effective team leadership.
Key Responsibilities
Office Leadership
- Lead and manage the team with clarity, accountability, and professionalism.
- Establish role expectations and ensure performance standards are met.
- Address performance concerns promptly and constructively.
- Foster a culture of ownership, accountability, and continuous improvement.
Patient Experience
- Ensure every patient interaction reflects our commitment to exceptional care.
- Monitor patient flow and improve operational efficiency.
- Resolve concerns with professionalism and empathy.
- Guide patients through treatment planning, financial options, financing, and phased care solutions.
Performance & KPI Management
- Track and report key practice metrics, including production, collections, collection rate, accounts receivable and aging, hygiene reappointment rates, schedule utilization, and case acceptance.
- Provide data-driven insights and recommendations to support decision-making.
- Ensure reporting accuracy and operational accountability.
Systems & Operations
- Maintain and improve front-office systems and workflows.
- Identify inefficiencies and implement practical solutions.
- Document processes and ensure team training and consistency.
HR & Team Development
- Support hiring, onboarding, and training initiatives.
- Assist in identifying and developing strong team members.
- Maintain a collaborative, professional workplace with clear expectations.
Practice Growth
- Partner with the doctors to achieve growth goals.
- Drive improvements in production, efficiency, patient conversion, and overall practice performance.
- Connect daily operations with long-term business success.
Qualifications
- Minimum 3 years of experience managing or leading a dental practice.
- Strong understanding of dental insurance, billing, collections, and financial coordination.
- Experience monitoring and acting on practice performance metrics.
- Proficiency with dental practice management software.
- Strong leadership, communication, and organizational skills.
- Direct, professional, and consistent management style.
- Commitment to accountability, high standards, and team success.
Compensation & Benefits
- Competitive salary based on experience.
- Performance-based bonus opportunities tied to practice goals and metrics.
- Paid time off.
- Paid Holidays.
- Professional development support.
Compensation details will be discussed during the interview process.
How to Apply
Submit your resume and a brief cover letter outlining:
- Your experience in management.
- Your approach to team accountability and leadership.
- Your experience with production, collections, and practice performance metrics.
- Why you would be a good fit for our team and who has had the most influence in your life up until now
Applications are reviewed on a rolling basis, and we will move quickly for the right candidate.
Apply at: pensacoladentistry.com or respond directly through this application.
Salary : $52,000 - $74,400