What are the responsibilities and job description for the Customer Service Representative - Home Improvement position at Coastal Connections Inc?
Through years of working with the home improvement industry, Coastal Connections Inc knows how crucial it is to understand how improvement services can impact someone’s greatest asset. Quality is invaluable in today’s market, and we are looking for a Customer Service Representative to partner with our home improvement giants to ensure customers in the area are entitled to the best products and customer service possible.
Our Customer Service Representatives set a new standard for helping our clients educate their consumers about the local services they offer. Ensuring that customers understand the prices and incentives to which they are entitled is the number one priority of our Customer Service Representative team. With a partnership founded on excellence and unparalleled customer service, we’re looking for the next Customer Service Representative to continue setting that example for our company.
Responsibilities of a Customer Service Representative:
- Ask qualifying questions to determine the most effective ways our clients can help them with their needs
- Have conversations with customers face-to-face to ignite awareness of their home improvement options and facilitate sales for our clients
- Work with other Customer Service Representatives to abide by our policies on compliance when interacting with customers directly, ensuring sales success as well as a positive and personalized experience for each interaction
- Maximize customer service and sales goals by recognizing patterns, preferences, and communication tones within the local market
- Ensure correct and complete confidentiality of customer information when connecting with client representatives
- Regularly attain Customer Service Representative goals through in-person sales initiatives and meeting with Client and Sales Management teams
Customer Service Representative Qualities:
- Experience in sales, home improvement, customer service, retail, hospitality, or a similar industry
- Exceptional customer service skills with a focus on building long-term relationships
- Ability to analyze market trends and competitor activities to identify business opportunities
- Strong communication skills, both with customers and with other Customer Service Representatives and the Sales Management teams
- High School Diploma or higher education
- Optimistic, professional, and open to feedback to improve sales margins and customer service
Job Type: Full-time
Pay: $50,000.00 - $64,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $50,000 - $64,000
