What are the responsibilities and job description for the Teller - FT position at Coastal Community Federal Credit Union?
Description:
As a credit union Teller, the responsibilities include processing member transactions, overseeing cash withdrawals and check deposits.
- Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.
- Complete operational activities while minimizing risks under established policies.
- Perform routine transactional, operational, and member service support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization.
- Receive directions from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions
Required Qualifications
- 6 months’ experience interacting with customer/members, or equivalent demonstrated through work experience, or training.
- Member service focus with experience handling complex transactions across multiple systems
- Experience working with others on a team to meet member needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues
- High School graduate or equivalent
Work Environment
- Office setting with standard working hours
- Ability to work a schedule that includes most Saturdays