What are the responsibilities and job description for the Oral Surgery: Front Desk / Referral Coordinator position at Coastal Carolina Oral & Maxillofacial Surgery?
Front Desk / Referral Coordinator
Coastal Carolina Oral & Maxillofacial Surgery
Wilmington, NC
Position: Front Desk / Referral Coordinator
Location: 1510 Medical Center Dr, Wilmington, NC 28401
Employment Type: Full-Time
Schedule: Monday–Thursday
Pay Range: $21–$25 per hour, depending on experience
About Coastal Carolina Oral & Maxillofacial Surgery
Coastal Carolina Oral & Maxillofacial Surgery provides compassionate, high-quality surgical care in Wilmington, NC. Led by Dr. Bruce C. Arné, the practice offers services including dental implants, wisdom tooth removal, extractions, bone grafting, and pathology. Our team prioritizes patient comfort, safety, and excellent communication.
Position Summary
The Front Desk / Referral Coordinator supports both patient-facing operations and referral management. This role requires strong attention to detail, excellent customer service skills, and the ability to multitask in a busy surgical practice.
Key Responsibilities
Front Desk Duties
- Warmly greet and check in patients
- Answer phones, schedule appointments, and provide information
- Verify insurance benefits and collect payments
- Maintain accurate patient records and documentation in DSN Practice Management System
- Ensure reception area remains organized and welcoming
- Communicate pre- and post-operative instructions as directed
Referral Coordination
- Receive and process incoming dental referrals
- Verify referral documentation and ensure accurate data entry
- Contact patients promptly to schedule appointments
- Maintain strong communication with referring providers
- Track referral status and follow up as needed
- Generate referral activity and scheduling reports
Qualifications
- Dental front office experience preferred
- Oral surgery or dental terminology knowledge is a plus
- Strong communication and organizational skills
- Experience with DSN Practice Management System
- Professional, dependable, and team-oriented
Benefits
- $21–$25 per hour pay range
- Monday–Thursday work schedule
- Supportive, patient-focused team environment
- Opportunities for professional development
How to Apply
Please send your resume to:
📧 sleonard@coastalcarolinaos.com
Subject line: Front Desk / Referral Coordinator Application – Coastal Carolina OMS
Salary : $21 - $25