What are the responsibilities and job description for the Billing and Insurance Specialist position at Coastal Carolina Health Care, P.A.?
Billing & Insurance Specialist
CCHC Corporate Office – New Bern, NC
Full-Time, Monday - Friday, 8:00AM - 5:00PM
About CCHC:
Coastal Carolina Health Care (CCHC) is a multi-specialty healthcare organization dedicated to providing high-quality, patient-centered care to our community. Our Corporate Office supports multiple practices and plays a key role in ensuring efficient operations across the organization.
Position Summary:
CCHC is seeking a detail-oriented and knowledgeable Insurance & Billing Specialist to join our Corporate Office team. This position is responsible for managing insurance verification, billing processes, and claim follow-up to ensure accurate reimbursement and a positive patient experience.
Key Responsibilities:
· Verify patient insurance coverage, eligibility, and benefits
· Review, submit, and monitor insurance claims for accuracy and timeliness
· Follow up on unpaid, denied, or underpaid claims and work to resolve discrepancies
· Communicate with insurance carriers regarding claim status, denials, and appeals
· Assist with patient billing inquiries and explain insurance benefits as needed
· Ensure compliance with payer guidelines, policies, and regulatory requirements
· Maintain accurate documentation within the billing systems
· Support ongoing process improvements within the billing department
Qualifications:
· High school diploma or equivalent required; additional education in healthcare administration or billing preferred
· Previous experience in medical insurance and billing required
· Knowledge of insurance plans, CPT/ICD-10 coding, and claim submission processes
· Familiarity with Epic - EHR systems
· Strong attention to detail and organizational skills
· Excellent communication and customer service skills
· Ability to work independently and as part of a team
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Experience:
- Medical billing: 1 year (Preferred)
- Medical Insurance: 1 year (Preferred)
- Customer service: 1 year (Required)
Ability to Commute:
- New Bern, NC 28562 (Required)
Work Location: In person