Chronic Care Management Enrollment Specialist (Certified Medical Assistant)

Company Overview
Coastal Bend Pain Management is a specialty medical practice dedicated to interventional pain medicine. Our team is committed to providing comprehensive and compassionate care to improve patients’ quality of life through advanced pain management techniques.

Job Summary
We are seeking a friendly, organized, and patient-focused Certified Medical Assistant to lead enrollment for our Chronic Care Management (CCM) program. In this role, you will be the face of the program to our patients. You will explain how CCM supports their ongoing care, enroll eligible patients, and serve as their main point of contact between visits. This position is ideal for someone who enjoys building relationships with patients, communicates clearly, and takes pride in accurate, thorough documentation.

Duties

• Serve as the primary contact and advocate for the CCM program, both in the office and over the phone.
• Identify eligible patients and explain the program’s benefits in clear, easy-to-understand terms, including what to expect, how often they’ll hear from us, etc.
• Enroll patients in the program, including obtaining and documenting patient consent and completing all required enrollment forms.
• Answer incoming patient calls about the program, respond to questions, and route clinical concerns to the appropriate provider or nurse.
• Make outreach and follow-up calls to enrolled patients, check on progress, and help them stay engaged with their care plan.
• Assist in creating and updating patient care plans in coordination with providers.
• Accurately document all patient interactions and time spent in the EHR to support program compliance and billing requirements.
• Help coordinate referrals, prescription refill requests, and appointment scheduling for enrolled patients.
• Track enrollment numbers and patient engagement, and report on program progress to practice leadership.
• Maintain patient confidentiality and follow HIPAA guidelines at all times.

Experience

• Certification as a Medical Assistant from an accredited program.
• Strong phone and interpersonal skills, with the ability to explain healthcare programs to patients of all ages and backgrounds.
• Comfortable with EHR/EMR systems and electronic documentation. Experience with Aprima is a plus.
• Knowledge of medical terminology and common chronic conditions.
• Familiarity with Medicare and insurance basics is a plus.
• Bilingual (English/Spanish) is highly preferred.
• Self-motivated, detail-oriented, and comfortable working toward enrollment goals.

Join our team and help patients get the ongoing support they need to manage their health between visits. Apply today to make a lasting difference in our patients’ lives!

Pay: $15.00 - $18.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person

Salary : $15 - $18