What are the responsibilities and job description for the Customer Service Representative position at Coastal Air Plus?
Customer Service Representative
Location: Myrtle Beach, SC
Starting pay $17/hour, plus weekly spiffs that can increase total earnings to up to $25/hour
Schedule: Full-Time | Monday-Friday | 8AM - 5PM
Join a Growing Company Where Great Customer Service Matters!
For more than 70 years, Coastal Air Plus has built its reputation by providing exceptional heating and cooling services throughout the Grand Strand. As our company continues to grow, we're looking for a Customer Service Representative who enjoys helping people, solving problems, and creating a positive experience for every customer interaction. If you're organized, professional, and thrive in a fast-paced environment, this is an opportunity to build a long-term career with a company that invests in its team and promotes from within.
What You'll Do
- Answer incoming customer calls with professionalism and enthusiasm
- Schedule service, maintenance, and installation appointments
- Communicate with customers regarding appointment details and updates
- Support technicians and office staff with daily administrative tasks
- Maintain accurate customer records and service information
- Help ensure a smooth experience from the first phone call through job completion
Why Join Coastal Air Plus?
- Family-owned and operated since 1947
- Full-time, year-round employment
- Growing company with opportunities for advancement
- Positive and team-oriented work environment
- Strong reputation for quality service and customer care
- Ongoing training and professional development opportunities
Benefits Package
- Medical Insurance
- Dental & Vision Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) with a 3% company match on a 6% contribution
- 8 Paid Holidays (including your birthday!)
- 80 Hours of Paid Time Off with additional PTO based on tenure
- Monthly Company Breakfasts
- Annual Christmas Celebration
Required Qualifications
- At least two years of customer service, dispatching, or call center experience
- Strong communication and phone skills
- Excellent organization and attention to detail
- Ability to multitask and prioritize in a busy environment
- Comfortable using computers, scheduling software, and Microsoft Office
- Positive attitude and commitment to delivering outstanding customer service
Who Thrives Here
- People who genuinely enjoy building lasting relationships with customers
- Team players who communicate well with others
- Organized professionals who take pride in their work
- Individuals looking for long-term growth with a stable company
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $17 - $25