Pharmacy Technician

Pharmacy Technician

FLSA Status: Non-Exempt
Reports To: Lead Pharmacist
Department: Pharmacy Operations/Customer Service
Location: Coast to Coast Compounding (on-site)
Date: November 2025

Salary Range: $19.00/hr. to $22.00/hr. (DoQ)

Position Summary

The Pharmacy Technician provides high-quality support to pharmacists while delivering exceptional customer service to patients, caregivers, and healthcare providers. This role is responsible for accurately processing prescriptions, assisting with compounding preparation (as delegated), maintaining inventory, and ensuring a positive, compliant, and professional experience for every customer. The technician operates in accordance with Colorado Board of Pharmacy regulations, USP standards applicable to the pharmacy’s operations (e.g., USP <795>, <797>, <800>), and all internal policies.

Essential Duties & Responsibilities

Customer Service & Patient Support

• Greet patients and customers warmly, ensuring a professional and welcoming front-end experience.
• Provide clear, courteous assistance regarding prescriptions, refill processes, wait times, and pharmacy services.
• Answer phones, respond to customer inquiries, and route calls appropriately.
• Handle patient concerns or issues with professionalism, escalating to the pharmacist when needed.
• Maintain patient confidentiality in compliance with HIPAA and internal privacy standards.

Dispensing & Prescription Processing

• Accurately enter, process, and update patient and prescription information in the pharmacy system.
• Prepare prescription labels and pull medications for pharmacist verification.
• Count, measure, and package medications following established procedures.
• Support compounding activities by preparing materials, maintaining clean workspaces, and following technique protocols as trained and delegated.
• Assist pharmacists in ensuring accuracy, safety, and compliance at every processing step.

Inventory, Supplies & Operational Support

• Receive, stock, and organize medication and supply orders; rotate inventory and manage expirations.
• Monitor stock levels and alert supervisors of shortages or ordering needs.
• Maintain a clean, organized, and compliant work environment, including customer-facing areas.
• Operate the pharmacy point-of-sale system, reconcile daily transactions, and maintain cash-handling accuracy.
• Follow all safety standards for hazardous and non-hazardous medications in accordance with USP <800> and pharmacy SOPs.

Regulatory Compliance

• Support compliance with Colorado Board of Pharmacy rules, DEA requirements, and applicable USP guidelines.
• Participate in required trainings, audits, quality checks, and documentation processes.
• Maintain active Colorado Pharmacy Technician registration.

Required Qualifications

• High school diploma or equivalent.
• Active Colorado Pharmacy Technician Registration in good standing.
• Active Pharmacy Technician Certification Board (PTCB) or the ability to obtain PTCB within 10 months of hire.
• One (1) to three (3) years of experience in a professional environment
• 1 year of pharmacy, medical, or customer service experience (compounding experience preferred but not required).
• Strong communication skills, both verbal and written.
• Advanced computer proficiency and comfort with pharmacy software systems.

Preferred Qualifications

• Experience in a compounding pharmacy setting (non-sterile).
• Familiarity with USP <795>, <797>, and <800> standards.

Knowledge, Skills & Abilities

• Excellent customer service skills; able to remain calm and supportive under pressure.
• High attention to detail and commitment to accuracy.
• Ability to work collaboratively in a fast-paced, highly regulated environment.
• Exceptional problem-solving skills
• Typing proficiency
• Solid interpersonal skills and the ability to thrive in a group/team environment.
• Strong organizational skills and ability to prioritize multiple tasks.
• Professional demeanor and alignment with the pharmacy’s patient-care mission.
• Possesses a strong work ethic
• Ability to perform additional tasks as assigned

Physical & Environmental Requirements

• Ability to stand for extended periods and perform repetitive motions.
• Ability to lift up to 25 pounds.
• Work may involve exposure to chemicals or medications, including hazardous drugs, with required PPE provided.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The employer reserves the right to modify duties or assign additional responsibilities as needed to maintain safe, compliant, and effective pharmacy operations.

Benefits:

We believe that taking care of our people is the foundation of a strong, healthy, and high-performing organization. The company offers a comprehensive benefits package designed to support employee well-being, professional fulfillment, and long-term security.

In addition to Paid Time Off (PTO) options and retirement benefits available after 12 months of employment, employees enjoy a workplace culture grounded in respect, collaboration, and genuine care for one another. We are committed to creating a positive, supportive environment where every team member feels valued, empowered, and equipped for success.

Our non-monetary benefits include:

• A Great Place to Work: We foster a team-oriented environment where employees are recognized for their contributions and encouraged to grow. Mutual respect, open communication, and shared purpose shape our daily interactions.
• Work–Life Balance: We understand the importance of time away from work.
• Opportunities for Growth: We encourage continuous learning and development. Employees have access to mentorship, cross-training, and opportunities to expand their skills and advance within the organization.
• Meaningful Work and Impact: Every role contributes directly to our mission. Employees know their work matters and see the difference they make every day.
• Supportive Leadership: Our leaders provide guidance, accessibility, and transparency, ensuring employees feel heard, supported, and appreciated.

Together, these benefits create a workplace where people are proud to be part of the team—one that prioritizes well-being, cultivates professional growth, and builds lasting careers.

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off
• Retirement plan

Work Location: In person

Salary : $19 - $22