What are the responsibilities and job description for the Member Service Representative (Teller) position at Coast Line Credit Union?
About Us
We are a strong, growing financial institution dedicated to delivering exceptional service and financial solutions that help our members succeed. As a not-for-profit financial cooperative, we put people—not profits—first in everything we do.
Why We're Hiring
We are currently expanding our team following the relocation of two long-tenured employees who have moved out of state. Their years of service reflect the strong culture and stability we’ve built, and we are excited to welcome new team members who are eager to contribute to our continued success.
Position Summary
We are seeking friendly, detail-oriented Member Service Representatives who enjoy helping others and providing outstanding service. In this role, you’ll be the face of our credit union—building relationships, assisting with financial needs, and creating a positive experience during every interaction.
Key Responsibilities
- Greet and assist members in person, by phone, or electronically in a professional manner
- Process financial transactions including deposits, withdrawals, check processing, transfers, and loan payments
- Open new accounts and explain credit union products and services
- Resolve member inquiries and concerns with professionalism and care
- Promote financial wellness by educating members on available resources
- Maintain accurate records and comply with all policies and regulations
Qualifications
- Experience working with the public in face-to-face customer service environments
- Experience handling cash and check payments
- Previous experience as a credit union or bank teller desirable
- Experience working in a role requiring customer service problem solving
- Strong communication and interpersonal skills
- Commitment to confidentiality and ethical standards
Education
High school diploma or equivalent; college coursework in finance or business a plus.
What We Offer
We offer an excellent benefits package including competitive salary, health and life insurance, short-term and long-term disability, earned time, educational incentives and 401(k) plan. Great hours and Monday-Friday schedule!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $25