Front Desk Agent

Job Summary: Hotel representative for the guest throughout all stages of their stay by working with all hotel personnel to ensure that every guest is enjoying superior customer care. Responsibilities include: taking reservation, registering guests, assigning rooms, light laundry duty, lobby food & beverage preparation and service, accommodating special requests, coordinating with other hotel departments, (sales, maintenance and housekeeping) and ensuring the guests have a pleasant stay including a smooth check-in and check-out experience.

Job Duties:

· Maintains an inventory of vacancies, reservations and room assignments.

· Possesses a working knowledge of the reservation department. Takes same day reservations and future reservations when necessary. Knows cancellation procedure.

· Knows room locations, types of rooms available, and room rates.

· Registers arriving guests and assigns rooms.

· Coordinates guest room maintenance work with the maintenance department.

· Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

· Reports any unusual occurrences or requests to the manager or assistant manager.

· Manages and resolves all guest complaints in a professional and courteous manner.

· Processes guest check-outs and handles monetary transactions.

· Maintains customers’ privacy.

· Maintains front desk/office area neatly and professionally.

· Maintains lobby food and beverage programs as required and needed.

· Performs other duties as assigned (Laundry etc.)

Qualifications:

· High school diploma or equivalent.

· Previous hotel-related experience preferred.

· Strong communication skills that demonstrate a professional attitude.

· Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.

· Ability to learn safety, emergency, and accident prevention policies and procedures.

· Knowledge of proper telephone etiquette.

· Ability to work a flexible schedule, including weekends and holidays.

· Friendly, open demeanor (hospitality personality).

· Basic typing and computer skills.

Pay: $17.13 - $18.50 per hour

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Work Location: In person

Salary : $17 - $19