Lead Service Technician

Position Purpose:

The Lead Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

The Lead Service Technician diagnoses and creates repair strategies for other technicians to follow and complete.

The Lead Service Technician will assist in mentoring and guiding other technicians in their repairs & stay up to date on all factory training.

***Electric Power Generation experience and/or Electric Vehicle experience is a plus.

***Pay Range: $45.00/Hour - $60.00/Hour

Key Relationships:

The Lead Service Technician works directly with the Service Team – all personnel & Managers. The Lead Service Technician will communicate with the Service Team as the course of duties relate to the accomplishment of directives, objectives, and communication (internal & external) of the status of ongoing service events.

The Service Technician will work closely with the Service Writer, Warranty Administrator, Parts counter personnel & Service management team when coordinating repair strategies and estimates in an effort to provide excellent customer service throughout the service events for all customers.

Duties and Responsibilities:

• Plan with the Service Management / Administrative Team and the Service Writer to establish repair strategies based on job priorities.
• Determine work required from the repair order.
• Observe and listen to the vehicle in operation to determine malfunction, to verify customer’s complaint, and to plan repair strategy.
• Complete repairs efficiently within the time allowed.
• Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.
• Submit a complete and accurate write-up for each repair performed.
• Road test vehicles to verify satisfactory repair (if you possess a CDL)
• Maintain computerized time posting on a current basis in KARMAK.
• Confirm all cores are returned to parts and that warranty parts are properly tagged and stored.
• Coordinate with the rear parts counter on parts needed for the repair.
• Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.
• Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify a member of the Service Team if a tool is not quickly repairable.
• Assist the Service Team, including the Service Writer with preparing accurate repair estimates when required.
• Update the Service Team on current repairs in process on a regular basis.
• Participate in training in an effort to increase skills.
• Maintain current certifications.
• Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm’s way.
• Provide and maintain a full set of hand tools and air tools.
• Leave the customer’s vehicle in the same or cleaner condition than when repair began. Use seat covers, steering wheel covers and floor mats.
• Be punctual at the start of your shift and when returning from lunch and breaks.
• Do not exceed two hours on check and advise conditions without approval from the Service Management / Administrative Team & the customer.
• Bring any additional repairs found to be needed to the attention of the service team prior to staring repairs in order to get customer approval.
• Always wear your safety PPE when on the shop floor as required.
• Practice safe work habits at all times.
• Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc.
• Conduct oneself in a professional manner reflecting the importance of the customer in our business. Without the customer, we are out of business.