Digital Solutions Representative

This is not a remote job.

We do not accept applications through this site. For online application and full job description, please visit our website. https://www.coastccu.org/community/careers/

At Coast Central Credit Union, our employees are the heart of everything we do. As a community-focused, member-owned financial institution, we’re dedicated to delivering exceptional service and helping our members achieve their financial goals.

Guided by our core values—Service, Integrity, Innovation, and Teamwork—we work together to make a meaningful impact every day. Whether supporting local businesses, volunteering in the community, or finding the right financial solutions for our members, our team leads with purpose and puts people first.

We are the values-driven partner uniquely rooted in uplifting YOU, and that commitment extends to both our members and our employees.

We take pride in fostering a supportive, inclusive workplace where employees are encouraged to learn, grow, and thrive long term. At Coast Central, you’ll build a rewarding career while contributing to a stronger, more vibrant community.

· At Coast Central Credit Union, individuals who are new to their roles are generally placed at the starting point of the pay range. Candidates possessing directly relevant experience or specialized skills may be eligible for higher placement, provided that internal equity is maintained among employees performing the same job.

Job Description

Job Summary

Under limited supervision, performs various duties requiring a thorough knowledge of credit and debit card operations, procedures, methods, practices, and policies. Maintains records, issues credit and debit card, establishes files, and prepares reports. Performs payment-related member support via vendor administrative portals and core system functions. Handles exception item processing, including member complaints and payment problems. Oversee all credit and debit card signature disputes. Performs various duties relating to data and technology to develop, implement, and champion change through process improvements.

Essential Functions

· Actively practices the behaviors found in the credit union’s Guidelines for Member Services in all interactions with members and staff.

· Following established policies and procedures, performs various payment support activities like installments, wires, debit and credit cards.

· Works with cardholders, processors, and merchants to answer questions, resolve problems, and guide disputes.

· Processes and tracks chargebacks following established regulations.

· Works with back-office vendors and administrative portals to properly configure member accounts and resolve member problems.

· Balances and reconciles ATM and Visa general ledger accounts, daily statements, and settlement reports.

· Processes monthly and quarterly statistical reports.

· Oversees all compromised card files.

· Takes reports and blocks cards due to loss, theft, or compromise. Processes fraud reports several times a day. Works with law enforcement and insurance providers to determine responsibility and gain restitution.

· Issues Visa debit and credit cards. Orders replacements and processes reissues.

· Prepares summary reports, updates, and monitors accounts.

· Reports, investigates, audits blocked cards, and works with the ATM vendor to ensure the ATMs, as required.

· Prepares correspondence and communicates with members, suppliers, vendors, and merchants.

· Responsible for auditing and maintaining accurate records.

· Requires broad operational knowledge, flexibility, and independence.

· Performs other duties as assigned.

Required Knowledge, Skills, and Abilities

· Ability to perform general mathematical equations and reconcile and balance a variety of financial instruments.

· Ability to understand complex written and verbal communications and respond with professionalism and tact by phone, in person, and/or in written format.

· Performs routine cleaning and maintenance of office computer components and ATMs.

· Thorough knowledge of all credit union products and services, explicitly emphasizing the payments suite and preferred card-based products.

· Well versed in all Member Support Center functions and have demonstrated ability to professionally and accurately support staff and members in the designated specialty preferred.

· Must serve as a mentor to staff and support a harmonious environment.

· Ability to communicate professionally and concisely.

Education and Experience

· High school graduate or equivalent.

· One year as a Member Support Center Representative, or in a related position within the credit union, or relevant experience with another financial institution or relevant office experience.

· Extended training and/or demonstrated knowledge in card processing and/or other payment back-office functionals like wires, disputes, and ATMs preferred.

Additional Requirements

· Incumbent must be bondable.

Physical Demands

This is a moderately sedentary office classification although standing and walking between work areas is required. Individual(s) in this class must possess the mobility to work in a standard office setting and use standard office equipment, including a computer; visual acuity to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator at a reasonable speed, and to operate standard office equipment. Person(s) in this classification occasionally bends, stoops, kneels, reaches, climbs, and walks; and pushes and pulls drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds regularly, and up to 50 pounds occasionally. Works in an office environment with moderate noise levels.

Job Type: Full-time

Pay: $20.59 - $36.04 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person

Salary : $21 - $36