What are the responsibilities and job description for the Customer Support Specialist position at Coalmont Electrical Development Corporation?
We are seeking a passionate, empathetic, and detail-oriented Customer Support Specialist to join our dynamic team. As a key member of our front-line support, you will be the voice of [Company Name], responsible for delivering outstanding service, resolving issues, and ensuring an exceptional customer experience. The ideal candidate is a natural problem-solver who thrives on helping others and is committed to being a knowledgeable advocate for our customers.ResponsibilitiesManage incoming customer inquiries through various channels, including phone, email, and live chat.Provide accurate information and solutions to customer issues in a timely manner.Document customer interactions and maintain detailed records of support requests and resolutions.Collaborate with team members and other departments to resolve complex customer issues.Identify trends in customer inquiries and provide feedback for service improvement.Conduct follow-up calls or emails to ensure customer satisfaction with resolutions provided.Assist in training new support staff and mentoring junior team members.RequirementsProven experience in a customer support or service role, preferably in a similar industry.Excellent verbal and written communication skills, with strong attention to detail.Ability to analyze customer issues and provide effective solutions promptly.Familiarity with customer service software and tools, such as CRM systems or ticketing software.Strong organizational skills and the ability to manage multiple tasks simultaneously.Demonstrated ability to work both independently and collaboratively within a team environment.A positive attitude and a passion for delivering top-notch customer service.#hc210870
Salary : $20 - $27