What are the responsibilities and job description for the Shop Foreman - Dispatcher position at Coad Family of Dealerships?
Coad Chevrolet is seeking an experienced and motivated Shop Foreman - Dispatcher to lead our service team. This position plays a key role in overseeing daily shop operations, ensuring high-quality repairs, and supporting our technicians with guidance and expertise. This role is perfect for someone organized, proactive, and ready to take charge of workflow in a busy automotive service department.
We offer competitive pay, benefits, and career growth in a supportive, team-oriented environment.
Bring your expertise, leadership, and passion for quality work—and take the next step in your career with us!
Hiring is based on background check, drug screen, and driving record results. Candidates MUST be eligible to be covered under our insurance carrier and are REQUIRED to have a clean driving record. Candidates MUST be able to pass a drug screen to be considered for hire.
ESSENTIAL DUTIES:
- Assists technicians in developing their skills.
- Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Maintain customer satisfaction index rating at least comparable to that of the manufacturer, zone or branch average. Maintain a dealership-prescribed standard for “hours per customer repair order written”.
- Ensures that all department employees receive appropriate manufacturer training.
- Ensures that all repairs are assigned to technicians in an equal and fair manner.
- Maintain contact with service customers on a timely basis and in a professional manner.
- Check job status/repair order as often as necessary throughout the day.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Report to the customer any change in the time promised and notify them of any additional repairs that may be required.
- Maintains high-quality service, repairs, and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing and all are processed correctly.
- Establishes and maintains a customer follow-up program to confirm satisfaction with the service experience.
- Handles all customer complaints within 24 hours, informing other managers as appropriate.
- Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage, and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Strives for harmony and teamwork within the department and will all other departments.
- Maintains a safe working environment.
- Other tasks as assigned.
GENERAL QUALIFICATIONS:
Experience, Competencies and Education:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Four to ten years related experience and/or training; or equivalent combination of education and experience.
- Must be insurable by the Company insurance plan.
- Must follow Company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
- Must have a valid driver’s license and maintain an acceptable, safe driving record.
- Excellent communication skills.
- Assign work to technicians and ensure that technicians follow warranty material disposition procedures.
- Spot-check repairs to assure quality and time completion.
- Excellent leadership, communication, and customer service skills
- Tech-savvy — comfortable with inventory systems and DMS software