What are the responsibilities and job description for the Director, Claims Solutions position at Coaction Global?
At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.
Role Overview
The IT Director, Claims Solutions, is responsible for owning and delivering all technology solutions supporting the Claims organization. This role provides strategic and hands‑on leadership across claims technology, integrations, vendor platforms including AI solutions for Claims ensuring reliable, scalable, and compliant technology delivery aligned with business outcomes while partnering closely with Claims Operations, Compliance, Finance, and external vendors.
This is a hands-on player-coach role focused on delivery excellence, engineering rigor, and building internal capability.
Key Responsibilities
Strategy & Leadership
Equal Opportunity Employer
Coaction is an Equal Employment Opportunity employer. Coaction’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.
If your application is selected, you will receive an email directly from the Coaction Recruiting Team at coaction@myworkday.com asking you to contact a member of the Coaction Recruiting Team. Any other method of contact may be fraudulent.
Role Overview
The IT Director, Claims Solutions, is responsible for owning and delivering all technology solutions supporting the Claims organization. This role provides strategic and hands‑on leadership across claims technology, integrations, vendor platforms including AI solutions for Claims ensuring reliable, scalable, and compliant technology delivery aligned with business outcomes while partnering closely with Claims Operations, Compliance, Finance, and external vendors.
This is a hands-on player-coach role focused on delivery excellence, engineering rigor, and building internal capability.
Key Responsibilities
Strategy & Leadership
- Define and execute the Claims IT delivery strategy aligned with enterprise IT and Claims business objectives
- Serve as the primary technology partner to Claims leadership
- Lead, mentor, and manage IT delivery team consisting of business analysts, developers, testers (employees and consultants) and vendors
- Establish delivery governance, resource planning, and financial oversight for claims IT initiatives
- Own end‑to‑end delivery of Claims Solutions including integrations to internal and external platforms
- Translate product requirements into technical delivery plans
- Lead solution design and implementation
- Ensure system stability, performance, security, data quality, and regulatory compliance
- Drive roadmap planning, enhancements, upgrades, and vendor coordination
- Oversee project and program delivery using Agile and hybrid methodologies
- Ensure on‑time, on‑budget delivery of enhancements, regulatory changes, and strategic initiatives
- Manage system integrations across enterprise platforms and TPA systems
- Establish and monitor KPIs, SLAs, and operational metrics
- Translate Claims operational needs into technical solutions
- Support specialty insurance lines (e.g., E&S, Property, Professional Liability or other specialty products)
- Partner with Compliance and Risk teams to support regulatory, audit, and data privacy requirements
- Enable AI based solutions, automation and straight‑through processing where appropriate
- Manage vendor relationships with external partners for integrations, SI partners, and hosting providers
- Negotiate contracts, manage service levels, and control delivery costs
- Coordinate with Enterprise Architecture, Security, Data, and Infrastructure teams
- Bachelor’s degree in information technology, Computer Science, Business, or related field
- 10 years of progressive IT experience, with 5 years in leadership roles
- Demonstrated experience delivering Claims IT systems within the US P&C insurance industry
- Strong hands‑on or delivery leadership experience with:
- Claims management systems (Experience in Claims Assure will be great!)
- Third party vendors such as Legal X, Exam works, Verisk, LexisNexis, Penley, FIS, Kubra, etc
- Proven ability to lead complex system integrations and large‑scale initiatives
- Strong understanding of P&C insurance claims lifecycle and regulatory requirements
- Experience leading cross-functional engineering teams.
- Experience delivering solutions using internal staff and external partners.
- undefined
- Demonstrated success building new technical capabilities internally.
- Preferred Experience
- Experience in P&C insurance
- Working knowledge of Property & Casualty Claims and Policy life cycle
- Familiarity with cloud platforms, APIs, data integration, and reporting/analytics (claims)
- Familiarity and or experience in Claims based AI solutions will be great to have
- Experience driving automation, vendor modernization, or system transformation
- Strong financial management and vendor negotiation skills
- Strong technical leadership and delivery discipline
- Ability to lead mixed teams (employees consultants)
- Effective communication and stakeholder management
Equal Opportunity Employer
Coaction is an Equal Employment Opportunity employer. Coaction’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.
If your application is selected, you will receive an email directly from the Coaction Recruiting Team at coaction@myworkday.com asking you to contact a member of the Coaction Recruiting Team. Any other method of contact may be fraudulent.