Retail Contingent

Selling and Service

• Meets customer needs through solution-oriented and forward thinking
• Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
• Demonstrates Coach’s Selling and Service expectations at all times
• Flexes personal selling techniques to contribute to overall store financial results
• Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Sensitive to customers’ needs and tailors approach by reading cues
• Ensures all daily tasks are completed without negatively impacting service or Coach standards  

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission
• Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
• Demonstrates confidence when working with customers
• Takes initiative; has a high-level of ownership and accountability for individual results
• Welcomes feedback and adapts behaviors as appropriate
• Represents Coach as a brand ambassador at all times
• Is adaptable and flexible to change
• Maintains a calm and professional demeanor at all times
• Handles and offers solutions to customer issues appropriately and involves a manager when necessary
• Promotes and endorses a team selling environment

Operations

• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
• Replenishes inventory on sales floor as needed
• Processes shipments as needed

Additional Requirements

Physical:  Ability to communicate effectively with customers and team.  Mobility to maneuver the sales floor and stock room to provide and support customer service.  Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties.  Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule:  Ability to work a flexible schedule to meet the needs of the business during Thanksgiving weekend

Note:  This document serves only as a sample of the job duties and responsibilities and does not include an exhausted list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.