What are the responsibilities and job description for the Operations Dispatch Manager (Janesville, WI) position at Coach USA?
Job Description
Operations Dispatch Manager
Full Time
Janesville, WI
Compensation: Up to $72,000 per year
The Operations Dispatch Manager oversees the daily coordination, scheduling, and dispatching of fleet and personnel resources to ensure safe, efficient, and reliable transportation services. This role optimizes resource allocation and real-time operational adjustments while maintaining compliance with DOT regulations and company policies. The Operations Dispatch Manager serves as the primary communication hub between dispatchers, drivers, customers, maintenance staff, and management, proactively resolving issues related to schedules, routes, vehicle readiness, and service disruptions. In addition, the Operations Dispatch Manager is responsible for fostering a positive, collaborative work environment that supports driver morale, encourages teamwork, and promotes open communication, while maintaining high standards of service and productivity. The position requires strong leadership, multitasking, and problem-solving skills to ensure exceptional service delivery, operational accuracy, and customer satisfaction.
Essential Functions
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
©"Operations","Dispatch","Transportation", "Logistics", "Fleet Management","Operations Management"©
Operations Dispatch Manager
Full Time
Janesville, WI
Compensation: Up to $72,000 per year
The Operations Dispatch Manager oversees the daily coordination, scheduling, and dispatching of fleet and personnel resources to ensure safe, efficient, and reliable transportation services. This role optimizes resource allocation and real-time operational adjustments while maintaining compliance with DOT regulations and company policies. The Operations Dispatch Manager serves as the primary communication hub between dispatchers, drivers, customers, maintenance staff, and management, proactively resolving issues related to schedules, routes, vehicle readiness, and service disruptions. In addition, the Operations Dispatch Manager is responsible for fostering a positive, collaborative work environment that supports driver morale, encourages teamwork, and promotes open communication, while maintaining high standards of service and productivity. The position requires strong leadership, multitasking, and problem-solving skills to ensure exceptional service delivery, operational accuracy, and customer satisfaction.
Essential Functions
- Oversees the daily dispatch operations.
- Understand and apply DOT regulations to prevent operational and/or safety related issues for all drivers.
- Manages planning of regular scheduled routes and extra sections when necessary.
- Understand all scheduling for charters and contracts and make necessary adjustments as needed, to ensure adherence to the CBA.
- Audit all dispatch and driver run sheets as necessary.
- Assist in investigating complaints and concerns.
- Analyze charter bookings for operational efficiency.
- Ensures Dispatch monitors the daily check-in process, including driver fitness for duty
- Support trainers to facilitate proper training for all drivers, dispatchers, and operations staff.
- Support the Safety Manager and Director of Operations with employee discipline.
- Schedule and participate in driver meetings.
- Work with Safety Manager, sales personnel, and dispatchers to ensure Hours of Service compliance.
- Serve on the Safety Committee.
- Work directly with Director of Maintenance to ensure vehicles are available for dispatch and needed service/repairs are completed timely and within policy.
- Verify and approve Motor Coach drivers’ timecards and hours worked for payroll.
- Schedule vacation and personal days for Motor Coach drivers.
- Participate in supervisory on-call rotation.
- Works with other locations’ management team to receive additional support during peak times.
- Competitive salary up to $72,000 annually
- Excellent Benefits (medical, dental, vision, short term disability, 401K)
- Company-provided life, AD&D, and long-term disability insurance
- Paid time off including vacation, personal days and holidays
- Great Company Culture
- 3-5 years of supervisory experience, preferred in Motor Coach industry or related field.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines independently.
- Must have extensive knowledge of DOT Hours of Service and Regulations.
- Must be able to communicate via cell phone, telephone, and 2-way radio.
- Demonstrate strong proficiency with computer systems and software, including the ability to quickly learn and navigate internal tools and platforms.
- Must be willing and able to learn GPS monitoring systems.
- Flexibility/willingness to work irregular schedules such as holidays, weekends, etc.
- Must be customer service oriented (internal and external) and have the flexibility to work with various personalities in all interaction types.
- Able to work in fast paced environment.
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
©"Operations","Dispatch","Transportation", "Logistics", "Fleet Management","Operations Management"©
