Quality Coordinator

Company Overview
Coach, LLC specializes in designing and manufacturing luxury motor coaches and seated buses, renowned for their craftsmanship and innovation. With over 25 years of experience, we are dedicated to creating high-quality, custom vehicles in a dynamic and fast-paced environment, offering opportunities for growth and professional development.

Job Overview
We are seeking a detail-oriented and proactive Quality Coordinator to join our team. In this vital role, you will oversee compliance with industry standards and regulations, ensuring our manufacturing processes meet the highest quality benchmarks. Your expertise will help maintain our reputation for excellence by managing quality assurance programs, conducting audits, and supporting continuous improvement initiatives.

Duties

• Develop, maintain, and update standard operating procedures (SOPs), test plans, and work instructions for incoming, in-process, final inspections, and service repairs/returns.
• Create detailed test procedures and acceptance criteria (functional, dimensional, visual, electrical/mechanical as applicable) that can be executed in the lab, on the manufacturing line, or in the service repair area.
• Perform hands-on inspection and verification of products coming out of manufacturing and items returned from customers or service calls, including sampling, functional testing, dimensional checks, visual audits, and recording results.
• Use electronic tools (MS Excel, Word, SharePoint, QA/QMS systems, ticketing/service management software, inspection software, and lab software) to capture test data, generate test and service reports, and maintain document version control.
• Establish and maintain inspection checklists, return-for-repair forms, service test templates and repair SOPs in both paper and digital formats; automate data collection and reporting where practical.
• Coordinate corrective and preventive actions (CAPAs) — assign, track, and verify corrective actions with manufacturing partners, service teams, and internal stakeholders; ensure timely closure and effectiveness verification.
• Act as the primary quality liaison to external manufacturers and contract partners; lead supplier quality reviews, audits, and on-site inspections as needed.
• Support the Service Department by providing test procedures, diagnostic guides, and participate in service concerns when required.
• Communicate quality trends, warranty exposure, and risk to stakeholders (production, engineering, procurement, R&D, service) and escalate critical issues appropriately.
• Train manufacturing, QC, and service staff on SOPs, test procedures, inspection criteria, and repair processes; create user-friendly guides and quick-reference materials.
• Track key quality and service metrics (defect rates, escape rate, return rate, warranty claims, supplier nonconformances, CAPA closure time) and prepare regular reports and dashboards.
• Support ad-hoc quality and service projects (continuous improvement initiatives, corrective action verification, supplier or service partner development).

Qualifications

• Associate degree or higher in engineering, quality, manufacturing, or related technical field OR 5 years of relevant experience in quality inspection or manufacturing quality roles.
• Proven experience writing SOPs, test procedures, and inspection checklists.
• Hands-on experience performing functional and visual inspections and basic test equipment use (calipers, gauges, multimeters, microscopes, etc.).
• Strong computer skills: MS Office (advanced Excel including formulas/pivot tables), experience with document control systems, familiarity with QA/QMS software (e.g., Master Control, Arena, Greenlight Guru, or equivalent) is a plus.
• Knowledge of basic quality tools and problem-solving methods (FMEA, 5 Whys, Root Cause Analysis, Control Charts).
• Strong written and verbal communication skills; comfortable interfacing with suppliers and production teams.
• Detail-oriented, well organized, and able to manage multiple tasks and priorities.
• Ability to travel to supplier sites or manufacturing locations as needed (Less than 5%).
• Any other duties assigned by Supervisor.

Pay: $26.00 - $29.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Quality assurance: 5 years (Required)
• Quality control: 5 years (Required)
• Quality audits: 5 years (Preferred)

Work Location: In person

Salary : $26 - $29