Access Informatics Coordinator

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in. Job Summary: Location: Methodist Corporate Office Address: 825 S 169th St. - Omaha, NE Work Schedule: Mon - Fri, 8:00am to 4:30pm Works collaboratively with clinical staff, IT staff, and vendors to achieve and maintain an outstanding "User Experience". Responsibilities include project management, project participation, testing, analysis, trouble shooting, education/training of staff, system maintenance, and ensuring maximum functionality to enhance all access functions. Acts as a liaison between Access (scheduling, financial clearance, pre-registration, and registration) departments, RCT (Revenue Cycle Training), and IT (Information Technology) Analysts. Serves as a resource to the Access team members and IT Analysts. Coordinates activities between Access, RCT, and IT Analysts. Responsibilities: Essential Function 1. Maintains the user experience for the access systems (pre-registration, registration, scheduling, and financial clearance). Provides one on one at the elbow support for all users on a daily basis. Supports end users on site during new application implementation. Works collaboratively with Access staff, Revenue Cycle Training, clinical end users, and IT Analysts to execute the Access work plan. Follows and understands the mission, vision, core values, and Employee Standards of Behavior, and company policies/procedures. 2. Education/Training/Support of users for current and future EMR functionality as related to Access functionality. Collaborates with Revenue Cycle Team to ensure curriculum is updated regularly. Coordinates training plans for new projects. Success is measured by end user feedback, variance reporting, outcomes, safety measures, and achieving the efficiency measures. 3. Participates as a member of a project team for implementation of new/upgrade of Cerner, and bolt on applications related to Access processes/workflow. Participates in project design/development teams representing Access processes/workflow. Works with direction and supervision for assigned tasks. Completes assigned projects according to established timeline. Participates in functionality testing of new applications/codes for primary users to ensure accuracy of application functionality. Participates in review/assessment of vendor products. 4. Responsible for executing project plan, and timeline as it relates to vetted Access projects. Duties include project communication, analysis, resource planning, and end user participation. Represents Access functionality during Cerner projects on behalf of Access departments. Communicates impact of Cerner projects on Access functions. 5.. Prioritizes and coordinates with IT Analysts to maintain existing system via change requests. Collects specifications for changes from end user. Processes all change requests to IT via established procedures. Assures open communication regarding open change requests. Prepares/maintains change source documents in accordance with auditor requirements. Timely and sufficient testing for all maintenance changes to the system. Communicates to requesting end user upon completion of work. Provides needed training upon completion of work. Provides input in Access department goals. Supports data collection, workflow, and point of service collections in Access processes: scheduling, pre-registration, financial clearance, and registration. 6.. Maintains and utilizes knowledge of national trends to enhance informatics practice. Maintains/updates knowledge in Cerner applications by regular use of uCern. Maintains knowledge of all federal, state, and regulatory guidelines regarding patient registration, including patient registration notification forms. Participates in mandatory in-services and/or CE programs as mandated by policies, and procedures/external agencies, and as directed by management. 7. Develops effective relationships to facilitate a liaison function between users, Access management users, and IT Analysts. Appropriate vendor interaction to promote our priorities, encourage excellent communication, and ensure project successes. Communication to all appropriate audiences of MHS regarding Access changes, project milestones, and successes. Provides excellent customer service. Schedule: Mon - Fri, 8:00am to 4:30pm Job Description: Job Requirements Education Bachelor’s degree in Business or Healthcare related field required. Successful completion of Cerner Basic Architecture Course within 6 months from date of hire required. Successful completion of Cerner Fundamentals Course within 1 year from date of hire required. Experience Minimum of 2-5 years of experience working in a healthcare access role (scheduling, precertification, or registration) required. License/Certifications Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) Certification required within 6 months of hire. Skills/Knowledge/Abilities Sound knowledge of medical terminology required. Strong understanding of Access operations, and workflow, and regulatory standards. Requires ability to interact with all levels of access end users to train applications, both new and existing upgrades. Requires ability to define, and resolve user application issues/concerns. Must possess mathematical aptitude to track and interpret performance measures. Working knowledge of statistics, and computer skills. Ability to lead change management activities Physical Requirements Weight Demands Medium Light Work - Exerting up to 35 pounds of force. Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%-33%): Balancing Carrying Crouching Distinguish colors Lifting Pulling/Pushing Reaching Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Grasping Keyboarding/typing Repetitive Motions Sitting Speaking/talking Constantly Performed (67%-100%): Hearing Seeing/Visual Job Hazards Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment) Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc) Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) Mechanical moving parts/vibrations Rare (1-33%): Equipment/Machinery/Tools About Methodist: Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission. Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law. At Methodist Health System, we focus on providing exceptional care to the communities we serve and the people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. If you join our organization, you will have the opportunity to excel in your field, use the latest technologies, learn from the best and work as a team. You’ll have the opportunity to make a difference through The Meaning of Care.