Clinical Associate - Dermatology

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Assistant Dermatology will exude exceptional internal and external customer service, excellent organizational skills, strong teamwork, and dedication to providing a superior patient experience and clinical quality. The Dermatology Clinical Assistant will master the entire patient process through check-in, patient rooming, scribing, check-out, and patient navigation. JOB DUTIES AND RESPONSIBILITIES: Core Front Office Functions: Actively participates in maintaining and/or improving quality improvement initiatives regarding Physician Billing computer system and patient satisfaction survey. Maintain high level of competence on Physician Billing computer system. Maintain patient and physician office schedules. Answer telephones within three rings, prioritize calls and coordinate service with the answering service. Establish and maintain accurate patient records and record filing system. Receive/transfer patient records with required records release. Types, files and distributes correspondence as directed. Collect and process payments at time of service. Coordinate as necessary with billing office. Core Clinical and In-Room Assistant Functions: Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services per practice protocol. Confers with the physician, NP or PA regarding any incomplete patient tests/consults or other incomplete orders to the patient visit. Prepares patients for the examination and treatment by escorting them from the reception area to the exam room prior to the provider entering the exam room. Height, weight and vital signs Update medication list Update allergies in record Update personal, family and social history Inquire about smoking status Obtains the Chief Complaint for the visit Perform provider documentation of patient information, following all guidelines for documentation and billing following SLPG guidelines. Demonstrates skill in documenting and maintaining patient care records in a complete, thorough, and timely manner. Enter provider orders in EMR per physician instruction accurately. Clarifies and corrects any documentation under the direction of the provider. Completes all documentation real time and within the same date of service Communicate to provider when chart is complete and ready for review and sign off. Provides other patient care services as needed/directed: Keeps exam rooms clean Maintaining clinical supplies in exam rooms Cleans and autoclaves contaminated instruments Disposes of Bio-Hazardous waste and regular waste per practice protocol. Assist with in-room procedures Patient and family education Maintains supplies: Medical supplies Disposing of expired Sample medication As appropriate: Assists with scheduling outpatient testing Pre-certifying patients for procedures and referral processing Responds to patient communications within practice guidelines. Refill medications per practice protocol. Communicates and Coordinates with providers or Care Coordinators regarding: Hospital discharge ED visits Consulting physicians Community resources Disease management Patient Self-management Individualized patient care plan Follow-up contact with patient as indicated to ensure compliance with recommendations, medications, labs or other testing as well as specialist visits. Open/close office as required. Work with Physicians to create efficient office operations. Demonstrates ability to prepare for surgical procedures including confirming supplies, equipment and appropriate instrumentation. Prepares sterile tables with efficiency and accuracy in an organized and consistent manner including ensuring instruments are in safe working condition. Demonstrates participation of surgical team duties from turnover between cases to daily operational assignments. Demonstrates ability to use knowledge of procedures to anticipate needs of the surgical team from draping to closure. Maintains highest standard of sterile technique and attentive to members of the team. Handles surgical specimens in safe, appropriate manner per appropriate handling policies. Demonstrates ability to follows appropriate process for handling surgical instruments/drills/equipment in appropriate manner. Works collaboratively with RN and members of the surgical team to meet highest level of compliance in quality metrics and successful patient outcomes. Demonstrates knowledge of ethical care, patients’ rights and supports culture of safety through verbalization of safety concerns. Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart with supplies up to 30 pounds. Occasionally push wheelchair with patient weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision. EDUCATION: High school diploma. Graduate of MA program, LPN or Surg Tech preferred. TRAINING AND EXPERIENCE: Formal MA training or one year of clinical experience. Current CPR within 6 months of hire. MINIMUM - MAXIMUM COMPENSATION PAY RANGE: $18.95 - $28.43 St Luke’s University Health Network is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education. We will meet minimum wage or minimum of the pay range (whichever is higher) based on state requirements. BENEFIT OFFERINGS: St. Lukes offers comprehensive health, dental, vision, short term and long term disability, life insurance, generous PTO, sick leave and professional development opportunities. Join us to experience a supportive workplace with a focus on your growth and well-being. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350 outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.

Salary : $19 - $28