What are the responsibilities and job description for the Customer Service Representative/Call Center position at CO?
Customer Services - Customer Service Representative
Austin, TX
8 Months
Pay rate: $22/hr on W2
Bilingual-Spanish (Candidate need to give Language test)
Onsite role, Need Local candidate from Austin, TX
Need Core Customer Service Candidate having Experience in Call Center
-Local Candidates Only - in office
-No Visa Restrictions.
*You should attach the resume assessment of reading, listening, and speaking skills in Spanish*
Job Title: Bilingual Contact Center Specialist (Provider Network Support)
Location: Austin, TX (Onsite)
Work Schedule: Must be available for any 8-hour shift between 7 am and 7 pm. Strict adherence to attendance and performance metrics is required.
Role Overview:
We are seeking a dedicated and skilled Bilingual Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.
Key Responsibilities:
- Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
- Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
- Document all interactions in clear and concise online logs for accurate record-keeping.
- Transfer callers to appropriate Call Center units when necessary.
- Meet and exceed individual performance standards, including strict attendance and productivity metrics.
- Assist with problem resolution and escalate complex issues as needed.
- Perform additional duties as assigned by management.
Required Skills:
- Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.
- Bilingual Proficiency: All bilingual staff are required to read, write and speak English and Spanish. The skills testing should reflect their ability to read, write and speak Spanish with an 80% or better score.
Preferred Skills:
- Proficiency in Microsoft Office tools (Word, Excel, Outlook).
- Strong multitasking abilities and organizational skills.
Why Join Us?
- Be part of a team that makes a meaningful impact by supporting Medicaid providers and clients.
- Opportunities for professional growth and skill development.
- High chances for contract extension based on performance.
Job Type: Contract
Pay: $21.00 - $22.00 per hour
Application Question(s):
- Bilingual-Spanish (Candidate need to give Language test) Yes/No
- Are you comfortable to take Assessment Test reading, listening, and speaking skills in Spanish* Yes/No
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Preferred)
- Call center: 5 years (Preferred)
- Medicaid providers: 3 years (Preferred)
Language:
- Bilingual Spanish (Preferred)
Work Location: In person
Salary : $21 - $22
