Customer Success & Growth Associate

The Opportunity

The Opportunity: Help Build What’s Next in Construction Tech

Change orders are one of the biggest sources of cost overruns and disputes in construction, and most developers and owners still have a manual time-consuming review process. CO-Ver is changing that. Our AI-powered platform analyzes change order line items against contract terms, project documentation, and regional market pricing, turning days of review into minutes.

Construction projects involve enormous sums of money, yet change orders are still often reviewed through manual processes, spreadsheets, and paperwork. CO-Ver is changing that. Our AI-powered platform independently verifies the cost, scope, and supporting evidence behind construction change orders, bringing facts to a process that has too often lacked transparency. We help owners, lenders, and contractors make decisions on the same facts, faster.

We’re looking for an early team member who is curious, driven and wants to be a key member of building a company. You’ll be the person who makes sure every customer wins with CO-Ver, and the first conversation for the prospects who want to learn more. If you’ve been looking for a role where you can learn customer success and sales at the same time, this is it.

We’re building more than software. Our vision is to become the construction industry’s trusted source for what work should cost, starting with change order verification and building toward a future where construction decisions are grounded in reliable cost intelligence. We’re looking for an early team member who wants to help make that vision real. You’ll help shape the customer experience, turn customer insights into product improvements, and play a meaningful role in how we attract and grow our customer base. This is a chance to build the processes and relationships that will support the company as it scales, not simply inherit a finished playbook.

About CO-Ver

CO-Ver, Inc. is a change order intelligence platform built specifically for construction developers and owners. We bring transparency and accountability to the change order process, giving customers clear visibility into cost, scope, and supporting documentation so they can make better decisions, faster.

CO-Ver, Inc. is building the construction industry’s trusted source for what work should cost. Today, our platform independently verifies the cost, scope, and evidence behind construction change orders, helping owners and project stakeholders make better-informed decisions. Each verification also contributes to a more structured understanding of construction costs, laying the groundwork for broader cost intelligence over time.

What You’ll Do

Onboard new customers

• Own onboarding from kickoff to first win: set up accounts, run training sessions, and get customer teams analyzing their first change orders quickly.
• Own onboarding from kickoff to first win: set up accounts, lead training, and help customers analyze their first change orders quickly so they experience the value of CO-Ver early.
• Build and refine our onboarding playbook, guides, and training materials as we scale.
• Build and refine our onboarding playbook, customer guides, and training materials. You’ll help establish the approach future customers and team members will use as we grow.

Make customers successful

• Be the go-to contact for customers: answer questions, troubleshoot issues, and work with product and operations to resolve them.
• Be a trusted day-to-day contact for customers: answer questions, troubleshoot issues, and partner with product and operations to resolve them. Help turn early customer experiences into a stronger product and better processes.
• Track adoption and engagement, spot accounts that need attention, and find opportunities to expand how customers use CO-Ver.
• Track adoption and engagement, identify accounts that need attention, and uncover opportunities to help customers get more value from CO-Ver.
• Bring customer feedback straight to the product team. What you hear will directly shape the roadmap.
• Bring customer workflows, questions, feature requests, and feedback directly to the product team. Your insights will help inform the roadmap and improve how CO-Ver works in the real world.

Fuel the sales pipeline

• Respond quickly to inbound leads from demo requests, website inquiries, events, and referrals.
• Be among the first voices prospects hear from CO-Ver. Respond promptly to inbound leads from demo requests, website inquiries, events, and referrals.
• Run discovery conversations to understand each prospect’s projects, pain points, and buying process, then qualify the fit.
• Lead discovery conversations to understand each prospect’s projects, pain points, and buying process, then assess fit and identify the next step.
• Hand qualified opportunities to sales with clear context, and support demos and follow-up.
• Help move promising opportunities forward by sharing clear context with sales and supporting demos, follow-up, and a thoughtful prospect experience.
• Keep HubSpot accurate and current so the team always knows where every customer and lead stands.
• Keep HubSpot accurate and current so the team has a clear picture of every customer relationship and sales opportunity.

Why You’ll Love It

Why This Is an Opportunity to Build

• Ground-floor impact. As one of our early hires, you’ll build the processes, not just follow them.
• Real ownership from day one. Help create the playbooks, processes, and customer relationships that will support CO-Ver’s growth. You won’t just follow a system; you’ll help build it.
• Two career paths in one. You’ll get real experience in both customer success and sales, setting you up to grow into account management, CS leadership, or a closing sales role.
• A broad skill set with room to grow. Develop hands-on experience across customer success, sales development, product feedback, and SaaS business operations. As the company grows, this experience can prepare you for opportunities in account management, customer success leadership, or a closing sales role.
• Direct access to leadership. Work side by side with the founding team and see how a startup gets built.
• A seat close to the action. Work directly with the founding team, contribute ideas, and see how decisions are made as an early-stage technology company grows.
• A real problem in a massive industry. Construction is one of the largest sectors of the economy and one of the least digitized. Your work helps customers protect millions in project dollars.
• A meaningful problem to solve. Construction projects involve significant financial stakes, and change orders can be difficult to evaluate consistently. Your work will help customers bring greater transparency and accountability to those decisions.
• Your voice matters. The insights you bring back from customers shape what we build next.
• Your work can shape what comes next. Customer questions, feedback, and real-world workflows will help inform product improvements and the way CO-Ver serves the industry.

What We’re Looking For

• Experience in customer success, account management, sales development, customer support, or another client-facing role. B2B SaaS experience is a plus.
• Experience in customer success, account management, sales development, customer support, or another client-facing role. B2B SaaS experience is a plus, but curiosity and the ability to learn matter just as much.
• A clear, confident communicator who can explain technology simply, whether on the phone, over email, or in a training session.
• Relentless follow-through. You don’t let a lead, a support request, or a customer question go cold.
• Strong follow-through. You take ownership, keep people informed, and make sure leads, support requests, and customer questions don’t go cold.
• A curious problem-solver who enjoys learning how customers work and finding ways to help them work better.
• Organized and self-directed, comfortable juggling multiple customers, leads, and priorities in a fast-moving startup.
• Organized, self-directed, and comfortable balancing customers, leads, and shifting priorities in an early-stage company where processes are still being built.
• Comfortable with CRM tools; HubSpot experience is a plus.
• Bachelor’s degree in Business, Communications, Construction Management, or a related field, or equivalent practical experience.

Bonus points

• Experience in construction, real estate, or development.
• Prior SDR or BDR experience.

You don’t need to be a construction expert or a SaaS veteran. You do need to be curious, responsive, and ready to pick up the phone and start a conversation.

You don’t need to be a construction expert or a SaaS veteran. You do need curiosity, strong communication, reliable follow-through, and the willingness to pick up the phone, ask good questions, solve problems, and help build something from its early stages.

Ready to Build With Us?

Ready to Help Build What’s Next?

If you’re energized by talking with customers, solving problems, and helping a young company grow, we’d love to hear from you. Apply today and help shape how CO-Ver onboards, supports, and grows its customers.

If you’re energized by talking with customers, solving meaningful problems, and helping shape an early-stage technology company, we’d love to hear from you. Join CO-Ver at a formative stage and help build the customer relationships, processes, and feedback loops that will support our growth. Apply today.