Office Generalist

CO-Energy is looking for a qualified individual to provide outstanding customer support at our Pasco Washington branch.  

In 2027, we will celebrate our 40th anniversary as a leading distributor of fuels, oils and lubricants to commercial customers throughout the Pacific Northwest.  More information about CO-Energy is available at www.connelloil.com 

The Office Generalist will provide front line customer service as well as back office support to most departments. This allows regular and consistent opportunities to meet and exceed customer needs and expectations, both internal and external customers.

We provide a competitive wage with excellent benefits which includes medical/dental/vision insurance, paid time off (PTO), paid holidays, 401(k) with company match and employee discounts on fuel and other products. 

This is a full-time position with a standard work schedule of Mon - Fri, 7:00 am to 4:00 pm - or - 8:00 to 5:00 pm

Duties/Responsibilities:

• Greet clients, visitors, and customers providing excellent, friendly customer service;
  
• Fields customer questions and complaints; when the issue is beyond their knowledge, engages with the appropriate team member to find a resolution;
• Process billing and invoicing of customer accounts;
• Create and process sales orders and fuel transfers;
• Maintains customer accounts and records of customer interactions with details of inquiries, customer account issues or comments;
• Perform basic financial transactions and record keeping such as taking customer payments and preparing bank deposits;
• Performs other related duties as assigned; 
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items; 
• Performs administrative and clerical support tasks;
• Performs basic filing and record keeping;

Required Skills/Abilities:

• Excellent verbal communication skills;
• Excellent interpersonal and customer service skills;
• Basic understanding of administrative and clerical procedures and systems;
• Proficient with Microsoft Office (Excel & Word);
• Ability to operate basic office machines and technology such as personal computers, printers, copiers, telephones, credit card machines, etc. 

Required Education and Experience:

• High school diploma or equivalent required; 
• Two (2) or more years of customer service and/or front office clerical experience

Desired Qualifications and Experience:

• Direct experience with supporting accounting and financial areas of an organization such as Accounts Payable, Accounts Receivable, Billing, etc.
• Experience using enterprise accounting software

Compensation:

• Hourly pay rate: $26 - $29 depending on experience;
• Annual wage adjustments and performance bonus;
• Paid Time Off (PTO): earns 16 days each year;
• Paid Holidays: 7 each year;
• Employee discounts on fuel and other products sold by the company;
• Voluntary medical, dental, vision and life insurance;
• 401(k) retirement plan with company match upon completion of eligibility period

Physical Requirements:

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.
  

To apply for this position, please click the blue box in the upper right side of this page labeled :"Apply for This Job" 

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