Workforce Advisor - Community Outreach

Overview

The Workforce Advisor – Community Outreach is a member of the CNY Works Career Center’s Adult and Dislocated Worker Workforce Programs and Services cross-functional team that recruits and serves Quality Jobs, Equity, Strategy, and Training (QUEST) National Dislocated Worker Grant (NDWG) eligible participants. The Workforce Advisor – Community Outreach performs multiple Career Center key functions, including but not limited to supporting Front Desk Reception, Telephone Reception, Resource Center, and work-readiness and job search-related classes and workshops. The Workforce Advisor - Community Outreach’s primary role is to function as the key service contact for job-seeker customers visiting the New York State Department of Transportation (NYSDOT) I-81 Project Community Outreach Centers located at Tucker Missionary Baptist Church (515 Oakwood Avenue, Syracuse, New York) and The Hills Building (217 Montgomery Street, First Floor, Syracuse New York). Please note that the Tucker Missionary Baptist Church location in open Tuesday and Thursday from 2 p.m. to 6 p.m. and The Hills Building location is open Monday, Wednesday, and Friday from 10 a.m. to 4 p.m. To support QUEST community outreach efforts the Workforce Advisor - Community Outreach may also be requested and scheduled to work at the NYSDOT I-81 Viaduct Project Community Outreach Centers and other community partner locations. Further, NYSDOT I-81 Viaduct Project Job Seeker Intake Valve submissions from unemployed job seekers are referred to the Workforce Advisor - Community Outreach as the key service contact for these individuals.

The Workforce Advisor - Community Outreach provides Workforce Innovation and Opportunity Act (WIOA) and QUEST NDWG eligibility determination, initial and comprehensive assessments, and orientation/overview of services leading to career guidance. Recommends the most appropriate career service strategy for each customer. Given job opportunities within the local and regional economies, provides career counseling, job development and placement assistance to personal caseload participants, prepares, screens, and identifies candidates for skills development, training, comprehensive supportive services, or open job opportunities. Delivers follow-up services, tracks, and analyzes data on an individual, caseload, and agency wide basis.

Essential Functions

• Determines whether job-seeker customers meet WIOA eligibility requirements to receive services under the various programs administered through the New York State (NYS) One-Stop Career Center System, including co-enrollment among programs.

1) Completes NYS Career Center Customer Registration form (ES-100) via NYS One Stop Operating System (OSOS).

2) Completes NYS Career Services Eligibility Survey (ES-102) via NYSOSOS.

3) Completes Data Element Validation (DEV) process via NYSOSOS.

• Conducts initial assessment process and determines QUEST NDWG eligibility. Assesses customer career services needs upon enrollment to determine work and job readiness. Given initial assessment outcomes recommends either basic career (Job Search Ready – JSR) or individualized career services (Career Development Services – CDS) strategies to support customers in obtaining or retaining employment.
• Conducts comprehensive and specialized assessments of skill levels and service needs to develop Individual Employment Plans (IEPs) identifying short-term and/or long-term career goals, achievement objectives, and the combination of services for customers to achieve their employment goals.
• Refers customer’s completed NYS Career Services Eligibility Survey (ES-102) to QUEST NDWG Supportive Services Coordinator. Assists QUEST NDWG Supportive Services Coordinator with Individual Service Strategy (ISS) development identifying employment barriers requiring QUEST NDWG comprehensive supportive services.
• Provides Job Search Ready (JSR) customers with external job referrals and documents job placements.
• Provides Career Development Services (CDS) customers with guidance on how to attain job readiness (occupational skills required to perform employer’s essential job functions) and work readiness (employer’s non-technical skills requirements) goals.
• Conducts or participates in recruitment and community outreach events (e.g., Local Hire Events, Job Fairs, Training Fairs, Resource Fairs, Introductory/Orientation sessions, etc.) to increase QUEST enrollments.
• Conducts or participates in NYSDOT I-81 Viaduct Project Public Information Sessions to identify QUEST-eligible participants.
• Tracks daily and weekly customer “flow” and referrals at the NYSDOT I-81 Project Community Outreach Centers or other offsite community partner locations to complete monthly and quarterly reports.
• Utilizes NYSDOL JobZone and other virtual career services resources to inform and support customers with their CDS management.
• Records data representing the services that they have provided to customers in NYSOSOS within five (5) business days of service provision.
• Provides case management services and makes referrals to training and community partners and other service providers when appropriate. Enters case notes and activities in NYSOSOS. Updates and maintains NYSOSOS case notes to reflect ongoing customer assessment and related results. Participates in case review, case conference and program evaluations.
• Demonstrates a basic working knowledge of Federal, State, and Local Employment and Training laws, rules, and regulations, specifically One-Stop Career Center programs and functions and referral processes. Programs include but are not limited to WIOA Adult, Dislocated Worker and Youth, Trade Adjustment Assistance (TAA), Temporary Assistance for Needy Families (TANF), Wagner-Peyser, Ticket to Work, NYSDOL 599, and other relevant programs, including those of defined WIOA Memorandum of Understanding (MOU) System Partners.
• Provides local and regional workforce information including education, training, and community services and labor market employment and trends, career pathways and in-demand occupations. Promotes targeted sector job opportunities and referrals.
• Recognizes the value of skill development by providing guidance to customers on appropriate education and training programs including basic skills, computer skills, apprenticeships, internships and work experience, Individual Training Accounts (ITAs) and On-the-Job Training (OJT).
• Determines eligibility for education and training programs, guides training funds requests process, completes required documentation for ITA Committee review, and upon approval develops employment and training contracts/agreements and other requisite correspondence (e.g., Letter of Authorization).
• Conducts or participates in QUEST Work Readiness or Pre-Employment Boot Camp training sessions, including “Workin’ It Out” or “Makin’ It Work” Soft Skills Work Readiness Program Modules.
• Monitors customers enrolled in funded training programs. Conducts monthly follow-up and monitoring of customers’ academic progress in accordance with the “Monthly Monitoring Procedures for ITA Enrollments” policy. Documents program-related expenditures and exit outcomes. Ensures accurate documentation in customers’ NYSOSOS records via case notes.
• Provides follow-up career services, as appropriate, for customers assigned or allocated to a caseload.
• Performs special projects and other duties as assigned.

Qualifications

Bachelor’s degree in human or social services or related field with two to three years of experience OR an Associate’s degree with five to ten years of experience OR an equivalent combination of relevant education and experience in working in career or workforce development will be considered. Strong demonstrated understanding of community organizations including local training providers and related services highly desirable.

Attention to detail and impeccable organizational skills are critical attributes, including a high level of written and oral communication skills.

This position offers an opportunity to make a meaningful impact by helping individuals overcome barriers and achieve sustainable employment. CNY Works is an Equal Opportunity Employer.

Pay: $44,625.00 - $49,885.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $44,625 - $49,885