Patient Coordinator/Administrative Assistant

Full job description

Job Overview:

The Patient Coordinator / Administrative Assistant manages patient interactions and coordinates care to ensure a seamless experience from appointment scheduling to follow-up. This role involves overseeing patient flow, handling inquiries, and facilitating communication between patients and healthcare providers.

Key Responsibilities:

• Patient Interaction: Serve as the primary point of contact for patients. Address patient concerns, provide information, and ensure a positive patient experience.
• Appointment Coordination: Schedule and confirm patient appointments, manage cancellations and rescheduling, and coordinate with medical staff to optimize scheduling.
• Care Coordination: Assist patients with navigating their care plans, including coordinating referrals, follow-up appointments, and necessary medical documentation.
• Patient Records Management: Ensure accurate and up-to-date patient records. Handle the collection and verification of patient information and insurance details.
• Communication: Facilitate communication between patients, healthcare providers, and other departments. Provide clear and timely information to all parties involved.
• Insurance and Billing: Assist with verifying insurance coverage and managing patient billing inquiries. Work with billing and authorization department to resolve patient inquiries and issues.
• Compliance: Ensure all patient interactions and documentation adhere to healthcare regulations and organizational policies.
• Reporting: Prepare reports on patient interactions, appointment metrics, and service quality. Identify and implement improvements to enhance patient satisfaction.

Qualifications:

• Education: High school diploma or equivalent required. Associate’s degree or higher in healthcare administration, medical office management, or a related field preferred.
• Experience: Minimum of 1 year of experience in a patient-facing role in a healthcare setting.
• Skills:
• Strong organizational and problem-solving skills.
• Excellent communication and customer service skills.
• Proficiency in healthcare management software and Microsoft Office Suite.
• Knowledge of medical terminology and healthcare processes.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $16 - $19