Trust and Safety CSAM Generalist (English)

Job Title: Trust and Safety CSAM Generalist (English) Job Description We are seeking highly skilled Trust & Safety Specialists to join a boutique team focused exclusively on CSAM (Child Sexual Abuse Material) and CSEM (Child Sexual Exploitation Material) casework. These specialists will act as the final decision-makers on appeals, evaluate the proportionality of enforcement decisions, and identify policy gaps and emerging risks within exceptionally sensitive and high-impact Trust & Safety workflows. This role requires advanced analytical judgment, strong ethical grounding, emotional resilience, and the ability to operate independently in high-ambiguity scenarios. You will be part of a small, elite unit responsible for ensuring 100% accuracy, strengthening global child safety, and shaping the evolution of platform policies. This is not general content moderation, this is specialist, high-context decision-making. Key Responsibilities: 1. CSAM/CSEM Appeals & Complex Case Review ● Review escalated appeals challenging enforcement actions related to suspected CSAM/CSEM violations. ● Evaluate user-submitted evidence and determine whether reinstatement is appropriate. ● Make independent, proportionate, and defensible decisions supported by case data and contextual reasoning. ● Ensure 100% accuracy in all final determinations. 2. Contextual Judgment & Decision-Making ● Navigate policy-silent and ambiguous scenarios where guidelines do not fit neatly. ● Apply safeguarding principles, ethical judgment, and risk assessment frameworks. ● Identify aggravating and mitigating factors, repeat offender signals, and evasion patterns. 3. Policy Interpretation & Intelligence Contributions ● Interpret comprehensive Trust & Safety policies, applying them with nuance while preserving policy intent. ● Identify policy gaps, unclear rule definitions, and new forms of harmful behavior. ● Produce structured insights to support policy refinement, enforcement evolution, and model training. 4. Investigations & Risk Assessment ● Conduct deep-dive investigations into user patterns, behavioral signals, metadata, account histories, and contextual cues. ● Detect grooming behaviors, anomalous activity, and high-risk indicators. ● Collaborate with Legal/Compliance stakeholders when appropriate, following strict confidentiality and CSAM-handling protocols. 5. Quality, Knowledge Sharing & Mentorship ● Support calibration sessions to maintain consistency across specialist teams. ● Contribute to case libraries showcasing exemplary decision-making and precedent-setting cases. ● Provide contextual guidance to peers and operational leaders when needed. Qualifications & Experience Candidates must bring specialized expertise relevant to high-risk child-safety work. Applicants may come from one or more of the following backgrounds: Preferred Backgrounds ● Law or Law Enforcement (cybercrime, child protection, criminal justice) ● Medical, Clinical, or Psychology fields (including pediatrics, forensics, trauma-informed care) ● Policy, Governance, or Research (safety policy design, regulatory interpretation) ● Child-Safety NGOs (NCMEC, IWF, or equivalent child protection organizations) *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: MYS Cyberjaya Language Requirements: English Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.