What are the responsibilities and job description for the Associate, Sales Support position at cnx?
Job Title: Associate, Sales Support Job Description Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via: • Live chat • Incoming Tickets In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls. Escalate clients' requests and complaints to appropriate channels. Update clients about their requests and complaints status accordingly Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism. Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information" Escalating issues which are beyond the training level provided. Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication Engage with internal & external parties to understand requirements for execution Additional Job Description Minimum 3 years experience in Customer Service Have an understanding about E-commerce. Understand Software and Hardware Excellent verbal and written communication skills in English Education level: Diploma and above Minimum 2 years experience in IT or relevant experiences Be familiar with the Computer and Laptop Necessary Skills Basic knowledge about Excel Basic knowledge about any programming languages Have sales representative experience. Having technical customer support is an advantage. Basic mathematical skills Be able to work in a multinational team and be a team player Have a problem solving and critical thinking mind. Privacy and Information security Adhere security requirements in the process. Protect the privacy of personal information. Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.