Project Technician

Have a Home Lab?  

Love Helping People?  

Summary

Do you get weirdly excited when a project plan finally clicks into place? Do you like showing up onsite, rolling up your sleeves, and leaving a client environment better than you found it? Are you the person who can troubleshoot a messy situation and keep people calm while you do it? Perfect - you might be a Project Technician.

If you are looking to work for a fast-growing company with an enticing culture, CNWR may be the right place for you. We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and General Consulting.

We are currently looking for a Project Technician to support and execute client projects both onsite and remote. You’ll work alongside Project Leads, Techs, and Managers to deliver installs, migrations, upgrades, and environment changes that are correct, secure, and documented. This role is ideal for someone who likes variety, enjoys solving problems in the wild, and wants to grow into deeper project ownership over time.

Responsibilities

• Execute onsite and remote project work as assigned by the Project Lead.
• Install, configure, and validate client systems, hardware, and software.
• Support project tasks like migrations, onboarding/offboarding, and infrastructure upgrades.
• Follow project documentation and checklists to ensure work meets scope and standards.
• Communicate clearly with clients during project work to set expectations and reduce surprises.
• Document completed work, configurations, and procedures in CNWR systems.
• Coordinate schedules and onsite needs with the Project Lead and Service Manager.
• Escalate blockers, risks, or scope concerns early so projects stay on track.
• Stay current on CNWR tools, processes, and modern technology standards.
  

Metrics

As a technology company, we’re very data driven. Project Coordinators will be measured on:

• Primary (Direct Ownership)
  • % Projects worked over budget
  • % Projects worked with issues
  • % Projects Reopened
• Secondary (Team-Contributed)
  • Project CSAT
  • Team Project Kill Rate (Trailing 90 Days)
  • Projects Over Budget (Current)
  • Projects Past Due (Current)
  • Projects Team EHR (Trailing 90 Days)
  • Documentation Created/Utilized
  • Utilized Time / Project Utilization
  • Ticket/Task Rework or Re-Opens tied to project work
  • Other intangible metrics reviewed during 1-on-1s

Alignment

Align with CNWR Core Values:

• Firefighter Mentality – Ready, willing, and able to respond
• Be Human – We treat people how we want to be treated
• Do What’s Right – Do what’s right, not what’s easy
• Take Pride In What We Do – We’re not just another provider, we’re part of your team
• Be The Rising Tide – A rising tide lifts all boats
• Start Solo, Thrive Together – Self-starters exceed best when reinforced with a team

Disclaimer

The above description is intended to describe the general nature of the work being performed by this role. It is not intended to be a list of all responsibilities and duties.

Workplace Designations

This position includes regular onsite project work at client locations, with additional remote project tasks completed from home or office. Some travel within our service area is required. Requirements of the workplace are designated in the company handbook and may be revised upon manager approval for unique cases.

Salary : $47,000