What are the responsibilities and job description for the IT Applications & Project Specialist - CRM position at CNSCares?
Description
Salary: $75,000 - $90,000 per year depending on experience
Location: Denver, CO
In-Office, Monday-Friday, Full-Time
Benefits Summary:
- Medical, dental, vision, and 401K
- Matching 401k
- Health Savings Account
- Unlimited Paid Time Off (PTO)
Position Summary
On behalf of CNS Cares (“CNS” or “Company), this position provides technical support to company application users. The role assists in application maintenance and projects, performance improvement initiatives, procuring general and market-specific curriculum for applications as well as support of the company’s application and back-office systems. In addition, this role will be cross trained on the portfolio of company systems for; redundancy in support, user administration into systems, and escalated technical documentation. This individual performs as an applications specialist anticipating future information technology updates to systems and helping identify solutions based on the evolving IT landscape.
Essential Functions
Employee must have regular attendance/punctuality, be able to work with others at all levels of the company. Other assigned duties include the following as it pertains to company applications and project management. Applications include, but not limited to, any third-party applications or systems, or internally developed applications.
- Provides support of company applications.
- Evaluates and triages reported application issues
- Monitors of technical tickets with application partners
- Works with IT staff to identify problematic areas and implement short- and long-term strategic solutions.
- Coordinates projects, timelines, testing, implementations, mitigation efforts and enhancements for new and existing applications.
- Monitors project milestones and communicate with key stakeholders to facilitate agile improvements.
- Works with IT staff to build out end user training programs and procedures.
- Educates user on browser and mobile applications connected with all systems
- Enhances state and branch operations by promoting metrics, analyzing processes, and implementing optimization strategies, tools, and best practices to ensure high-quality operations.
- Promotes feedback processes from end users for application improvements and enhancements.
- Performs as subject matter expert for CRM applications and systems
- Educates CRM users on processes, current functionality, enhancements, best practices, and mitigation channels.
- Communicates outages, bugs, and updates to company leadership and CRM users.
- Coordinates the resolution of CRM help requests.
- Develops workflows, functions, automations and available integrations within and between sales and marketing systems.
- Builds UTM connection between campaigns and applications.
- Creates and performs as IT lead on live event website management platform in coordination with sales and marketing
- Other duties as assigned, including but not limited to:
a. Cross-training extensively on key company systems to provide support redundancy within IT Department.
b. Assisting in resolving help desk tickets for the portfolio of company applications and systems
c. Contributing to user administration for company backend systems
Requirements
Education/Training
Required:
- Bachelor’s Degree
- At least five (5) years of experience in project management, application implementation, and application support
- Valid Driver’s License
- High Level of general technical acumen
- Past CRM Administrator or CRM Manager Experience - Three (3) or more years of experience
- Email Marketing Engine Management experience - Two (2) or more years of experience
- GA4 (Google Analytics 4) experience
- Understanding of how to bridge UTM across different systems
Preferred:
- Zoho CRM, Zoho Campaigns, Zoho Backstage or Zoho platform experience
- Past experience working with Active Directory systems such as Entra, Azure, Zoho AD or other similar systems
- AI or AI Agent development or management experience
- Deluge Development or other developer experience
- Health Care (Home Care Preferred) experience (1 years of experience)
Clearances
The following background checks are conducted:
- Criminal background
- Driving Record
- OIG Exclusion List
- Sex Offender Registry
#TFIND
Salary : $75,000 - $90,000
