Chief Information Officer

 What we're looking for:

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. We are seeking a Chief Information Officer (CIO) to join our executive leadership team. The CIO povides visionary leadership and is responsible for the directing, planning, organizing, and controlling of all activities of the Information Technology, Customer Care Team, and Health Information Management department operations to ensure that all departments are effective, efficient, and secure operations of all data processing systems. Using an active and practical approach, the CIO will direct all department activities to attain the organizational strategic goals and objectives to increase revenue and improve organizational outcomes.

This position has remote flexibility but does require work to be performed in the office and off-site as needed.

What’s in it for you:

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 28 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?

Please see below for a summary of job responsibilities and qualifications!

Essential Functions

• Support the development and implementation of integrated, strategic information technology, information systems, heath information management, and customer care plans and policies for the agency.
• Promote and implement the strategic and innovative use of information technology and information systems to advance the agency and achieve maximum efficiencies and synergies.
• Conduct ongoing assessment, planning, and oversight of the proper management and service delivery for assigned departments.
• Responsible for ensuring the optimized performance and high-quality outcomes of assigned departments and department resources including the establishment of key performance standards.
• Provide guidance and counsel to the President & Chief Executive Officer, Senior Leadership Team, Board of Directors and agency staff for all matters relating to information technology, information systems, health information management, and the customer care.
• Responsible for ensuring that information technology data and network security, risk management, security risk assessments, disaster recovery, and business continuity planning processes are in place and regularly assessed for efficacy.
• Ensure that appropriate controls and training plans are in place for agency staff relating to information technology, information systems, cybersecurity, and health information management.
• Oversee electronic health record (EHR) systems and applications to ensure high availability, accessibility, and compliance with regulatory requirements.
• Ensure high-integrity and accurate agency databases, data analytics, and associated timely availability of reporting to support data-informed decision-making, quality improvement, and compliance.
• Analyze large volumes of data for trends that have impact on the organization (e.g. consumer/customer demographics, consumer/customer outcomes compared to array of services, consumer/customer statistics that could predict revenue or outcome utilizing numerical, programming, and statistical techniques.
• Accountable for the diligent and effective evaluation and management of the budget and expense control for assigned departments.
• Ensure the efficient and cost-effective management of information technology assets.
• Cultivate and manage strategic relationships with internal and external stakeholders; participate in strategic and operational planning committees and work groups.
• Establish and maintain strong vendor relationships and manage contract and service agreements.
• Lead and serve as an active member of committees and attend internal/external meetings related to information technology, health information management, and customer care operations including, but not limited to: SLT meetings, Board of Director Meetings, agency meetings, etc.
• Attend and conduct meetings in-person in the office or the community, virtually through video (audiovisual), and by phone (voice only) as required.
• Travel off-site as needed for various opportunities including meetings, conferences, activities, and events.
• Maintain knowledge and understanding of current and developing information technology, information systems, health information management, and customer care systems.
• Accountable for development, management, and implementation of processes to support agency compliance with applicable federal and state HIPAA guidelines and regulations.
• Facilitate the integration of data, information, knowledge and wisdom to support patients, consumers, and multidisciplinary teams in clinical decisions, advancing standard work across the continuum of care.
• Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs.
• Perform other related duties as assigned. 

Infrastructure, Security and Alignment

• Deep understanding of clinical workflows unique to health (e.g., initial assessments, treatment plans, group therapy, crisis intervention) to ensure technology supports and doesn’t hinder patient care
• Extensive experience selecting, implementing, and optimizing EHR/EMR systems, recognizing the specific challenges of behavioral health documentation and compliance (e.g., substance use disorder regulations like 42 CFR Part 2).
• A commitment to making data easily and securely shareable with other healthcare partners (primary care, hospitals) to support whole-person care and integration, which is critical in behavioral health.
• Proficiency in the complex data requirements for Certified Community Behavioral Health Clinics (CCBHCs) and other Alternative Payment Models (APMs) that tie funding to measurable outcomes and quality metrics.
• Ability to translate complex data into clear, actionable dashboards for clinicians, not just executives, allowing them to adjust treatment plans based on real-time insights.
• In-depth knowledge of HIPAA, state-specific privacy laws, and 42 CFR Part 2 (confidentiality of substance use disorder patient records) to ensure all IT systems are legally compliant.
• Understanding the organization's funding models (Medicaid, grants, fee-for-service, CCBHCs) and developing an IT strategy that drives efficiency, optimizes revenue cycles, and reduces costs.
• A proven track record of successfully leading organizational change, especially related to new technology rollouts. This includes involving clinicians early, addressing their fears of technology burden and making systems user-friendly.
• Expertise in defining, extracting, and reporting on CCBHC Metrics, State level required metrics and payer-specific KPIs (Key Performance Indicators) to prove treatment efficacy.
• Proficiency in the complex data requirements for Certified Community Behavioral Health Clinics (CCBHCs) and other Alternative Payment Models (APMs) that tie funding to measurable outcomes and quality metrics.
• Experience in using data to build models that identify high-risk patients for specific adverse events.
• A foundational understanding of how AI/ML can be applied (e.g., AI-powered clinical scribes, or analyzing unstructured clinical notes via Natural Language Processing (NLP), coupled with a strong ethical framework to ensure AI use is transparent, responsible, and unbiased, especially for marginalized populations.

 Qualifications:

Required

• Master’s Degree in Computer Science, Information Technology, Information Systems, or related field
• At least 10 years of work experience consisting of leadership and health informatics roles, implementing Health Information Technology (HIT) and health information systems and improvement projects in a multi-system healthcare organization. 
• At least 5 years of senior/executive leadership, management, and strategic development experience.
• Experience leading transformational change, including knowledge and use of change leadership models and process redesign. 
• Demonstrated proficiency with financial and budgetary management.
• Strong technical knowledge and experience in the use and application of the most current technologies and products used in the industry.
• Strong communication and presentation skills in strategic and business leadership. 
• Proficient with computers and Microsoft office products.
• Proficient knowledge and use of electronic health records (EHRs).
• Ability to work collaboratively and build positive working relationships.
• Ability to recognize the importance of collecting and reporting on outcome data.
• Ability to communicate effectively, professionally, and courteously.
• Ability to use discretion and judgmental when handling matters of a sensitive or confidential nature.
• Advanced time management, problem solving, customer service, interpersonal, and conflict resolution skills.
• Ability to be forward thinking and take initiative to accomplish goals and objectives of the department.
• Valid and unrestricted Michigan Driver’s License
• Transportation or automobile accessibility with current auto insurance. 

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually. 

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values!