What are the responsibilities and job description for the Help Desk Support Specialist position at CNS Data Inc.?
POSITION SUMMARY:
A CNS Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both
technical and business skills, as well as the ability to find common trends to bring up to management for possible
automation. Our Support Engineers work closely with our clients and other internal resources to provide best in
class IT services, therefore excellent oral and written communication skills are required.
ACCEPTABLE PERFORMANCE:
To accomplish this job successfully, an individual must be able to perform the assigned duties according to the
acceptable standards established for the job role. The Support Engineer must be able to complete each essential
job function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with
disabilities to perform the essential functions.
A CNS Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both
technical and business skills, as well as the ability to find common trends to bring up to management for possible
automation. Our Support Engineers work closely with our clients and other internal resources to provide best in
class IT services, therefore excellent oral and written communication skills are required.
ACCEPTABLE PERFORMANCE:
To accomplish this job successfully, an individual must be able to perform the assigned duties according to the
acceptable standards established for the job role. The Support Engineer must be able to complete each essential
job function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with
disabilities to perform the essential functions.
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