Director of Agency Operations & Growth

Location: Lititz, PA (This is not a remote position) 

Job Type: Full-Time 

CNS Companies is a growing portfolio of specialized businesses united by one purpose: helping companies stay compliant, reduce risk, and grow with confidence. With deep roots in transportation and expanding expertise across industries, we deliver integrated, expert-led services through our five divisions—Compliance Navigation Specialists, CNS Licensing Center, CNS Occupational Medicine, CNS Insurance, and CNS Driver Training Center. 

We’re known for our personal touch, client-focused solutions, and a culture built on professionalism, integrity, and servant leadership. Whether supporting fleet safety, navigating regulatory requirements, protecting employee health, or delivering business-critical training, our teams work side by side with clients to solve real challenges. 

If you're passionate about meaningful work, growth-minded teams, and making a difference across industries—we want to hear from you. Join CNS Companies and be part of a people-first organization where your expertise matters. 

Learn more about CNS Companies here: https://www.cns-companies.com/about-us/ 

We are a growing insurance agency with a strong trucking insurance foundation, looking for a Director of Agency Operations & Growth to help take us to the next level. 

We are seeking a hands-on, entrepreneurial leader who can improve operations, build scalable systems, drive cross-selling across divisions, and strengthen carrier relationships. This role will directly impact agency growth across trucking, commercial, and personal lines

This is a leadership-track position with a clear path to VP of Operations. 

Key Responsibilities 

Agency Operations & Systems 

• Oversee daily agency operations to ensure efficiency, consistency, and high service standards  
• Develop, implement, and improve workflows, systems, and operational processes  
• Manage and optimize the agency management system and operational technology  
• Identify inefficiencies and implement scalable solutions to support growth  

Growth Across Divisions 

• Help lead continued growth in trucking insurance (core business)  
• Support expansion into additional commercial lines and personal lines  
• Build processes and structure to support new lines of business  
• Work closely with producers to improve pipeline, close ratios, and overall performance  

Cross-Selling & Client Retention 

• Develop and implement strategies to increase cross-selling across divisions  
• Work with internal teams to identify opportunities within the existing book of business  
• Create systems that encourage referrals between departments  
• Help improve client retention through better service processes and account rounding  

Carrier Relationships 

• Build and maintain strong relationships with carrier partners and underwriters  
• Identify new carrier opportunities and help expand market access  
• Assist in negotiating programs, production goals, and underwriting strategies  
• Ensure alignment between agency operations and carrier expectations  

Leadership & Team Development 

• Lead and support service staff, marketing/quoting personnel, and operational team members  
• Establish accountability and performance expectations across teams  
• Train and mentor team members on systems, workflows, and best practices  
• Foster a culture focused on growth, efficiency, and client service  

Strategic Growth & Execution 

• Partner with ownership to identify and execute growth initiatives  
• Bring an entrepreneurial mindset to solving problems and identifying opportunities  
• Help position the agency for its next stage of growth  

First-Year Success Priorities 

• Improve and streamline operational workflows across the agency  
• Strengthen quoting and marketing processes to support producers  
• Implement effective cross-selling systems across divisions  
• Support continued growth in trucking while building structure for other lines  
• Strengthen and expand key carrier relationships  

 Required 

• 5 years of experience in insurance agency operations, leadership, or management  
• Strong understanding of commercial lines and/or personal lines insurance  
• Experience working with agency managements systems or the ability to showcase past out of industry learning that demonstrates the ability to learn technical aspects quickly 
• Proven ability to improve processes, systems, or operational workflows  
• Strong leadership, communication, and organizational skills  
• Ability to balance hands-on execution with strategic thinking  

Preferred 

• Experience with trucking or transportation insurance  
• Insurance license (or ability to obtain)  
• Experience supporting or working alongside sales teams/producers  
• Experience building or scaling agency operations  

Education 

• Bachelor’s degree in business, finance, or related field preferred  
• Equivalent experience in insurance agency operations or leadership will be strongly considered in place of formal education  

Ideal Candidate Traits 

We are looking for someone who is: 

• Entrepreneurial and growth-minded  
• Hands-on and willing to roll up their sleeves  
• Systems and process oriented  
• Comfortable working across both operations and sales teams  
• Strong at building relationships with both clients and carrier partners  
• Able to identify opportunities and execute on them  

Compensation & Growth Opportunity 

• Competitive salary based on experience  
• Performance-based bonus tied to growth and operational improvements  
• Benefits package available  

This role has a clear pathway to a Vice President of Operations position for the right candidate who demonstrates leadership and impact. 

Who This Role Is Ideal For 

• An experienced agency operations leader ready to take the next step  
• A high-performing account manager or producer who has moved into leadership  
• Someone who enjoys building systems, improving processes, and driving growth 

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