Bilingual Customer Activation Representative

Salary Range : $17.02 - $25.52 Hourly

Job Details

The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills, and location. This position is bonus eligible.

The Bilingual Customer Activation Representative provides support in both customer activation and concierge services in English and Spanish. Responsibilities include resolving pending application items, collecting premiums, educating customers on policy benefits, and ensuring compliance. The role also offers real-time support to Spanish-speaking admin associates on policy and claim inquiries, helping drive customer satisfaction and sales growth in the WN independent channel. Responsible for contacting customers to follow-up and collect on pending requirements on applications and initial premium payments in a manner that promotes integrity and customer satisfaction in a timely, cost-effective manner that is complaint with state regulations and company policies. This may frequently require re-educating the consumer on the benefits of the policy.

As a Bilingual Customer Activation Rep., your responsibilities will include:

• Communicate with customers to follow up and collect pending requirements, including initial and follow-up premium payments.
• Document all actions in the system and reschedule calls as needed to accommodate customer availability.
• Make recommendations for process improvements to enhance service quality and efficiency.
• Consult with internal departments (e.g., New Business, Underwriting, Customer Service) as needed to resolve customer issues.
• Participate in special projects and pilot programs in collaboration with team leadership.
• Analyze vendor data, provide feedback, and conduct customer outreach based on findings.
• Support the quality assurance team with call audits as required.
• Communicate with customers to follow-up and collect on pending requirements and initial & follow up persistence premium payments.
• Document all actions taken in system and reschedule calls to meet customer needs as required.
• Make recommendations for process improvement.
• Consults with other areas of the company as the work demands (NB/UW, Customer Service.
• Work with team leadership to take part in special projects and pilot programs.
• Analyze vendor data, provide feedback based on analysis and make outreach to customers.
• Support the quality assurance team on call auditing as needed.

The Bilingual Customer Activation Rep. position is well suited for you:

• Interact professionally with customers.
• Administer insurance procedures effectively.
• Demonstrate strong knowledge of insurance products.
• Apply critical thinking to problem-solving.
• Prioritize tasks efficiently.
• Manage multiple tasks and excel in fast-paced settings.
• Communicate effectively both verbally and in writing.
• Exhibit strong interpersonal and organizational skills.
• Practice courteous phone etiquette.

What you’ll need:

• High School Diploma or GED in general studies.
• Fluent in reading, writing and speaking Spanish required.
• 1-2 years of customer service-oriented work environment.
• Insurance, financial services and/or call center experience preferred.

What will set you apart:

• Associate’s degree or 4 years related experience in the field of Business.
• Fluent in reading, writing and speaking Spanish required.
• Life & Health Insurance License.
• 3 years’ experience in customer service-oriented work; insurance, financial services and/or call center experience.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with company match
• short-term & long-term disability insurance
• Paid time-off and corporate holidays,
• paid parental leave.
• company paid life insurance.

Click on this link for additional information.

CNO embraces flexibility and encourages you to work where you’re most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office. Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours. All associates may be asked to travel varying corporate offices periodically. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences. If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Compensation

Pay Range: $17.02 - $25.52 Hourly

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ReqID : JR169607

Job Type : Full time