IT Specialist

Position Summary:

Information Technology Specialist will be responsible for pro-actively handling wide breadth of technical initiatives issues across CNI College, and will proactively work with the administration in creating and maintaining new systems used by the administration, faculty, and students. IT Specialist will optimize the performance of operations by analyzing current, and forecasting future performance by applying analytical techniques to solve operational issues and support strategic initiatives.

Position Duties and Functions

• Evaluate operational efficiency and effectiveness by recommending and implementing technology initiatives.
• Assist with campus networks, servers, phone systems, and all other campus technologies.
• Setup, test, update, troubleshoot and repair computers, tablets and other office equipment.
• Solve technical and business problems by defining the problem, interviewing stakeholders, identifying and evaluating IT software and application alternatives, and presenting findings
• Update and maintain IT-related inventory.
• Identify opportunities for improvement to provide better services to students and administration and develop IT solutions.
• Assist with administration of user accounts on campus systems.
• Research, design, develop, maintain, and/or modify enterprise wide systems and/or applications software for the campus LMS, CMS, website, etc.
• Analyze, maintain, setup, test, troubleshoot, and repair new and existing network system (LAN/WAN)
• Provide technical support and training to users on the access and use of company resources.
• Perform other duties as assigned.

Position Qualifications:

Ability to successfully use business knowledge and technical expertise to create and maintain systems to make internal processes efficient and cost-effective.

• Minimum associate’s degree with an emphasis in IT, computer science, or related field.
• Certifications in A and Network or similar are preferred.
• Minimum of 1 – 3 years of hands-on IT/Help Desk Experience.
• Basic networking knowledge: DNS, DHCP, IP Addressing, VPN, network protocols, etc.
• Competency in macOS, Windows, and Linux operating systems (building, configuring, diagnosing issues, troubleshooting)
• Strong verbal and written communication skills, problem-solving abilities, customer services and interpersonal skills.
• Ability to multi-task in a fast-paced dynamic environment.
• Medium to heavy lifting is required. Must be able to lift at least 30lbs (laptops, monitors, printers, and other technology related equipment).

Expectations:

It is expected that the Financial Aid staff:

— Maintains CNI Conditions for Excellence:

-These include professional attire/appearance, maintenance of a gossip free environment, prompt and regular attendance, and respect for CNI, CNI students, CNI staff and the CNI’s brand integrity.

— Role models professional behavior and attitude for prospective clients, staff, faculty and students

— Supports decisions and actions promulgated by the Vice President of Operations, Vice President of Finance and CNI Administration

— Facilitates the decision making process of all items relating to information technology

— Communicates issues of concern and interest to the Vice President of Operations.

— Promotes an environment of student success, team work and joint cooperation with all CNI departments through cooperation, kindness and the effective use of listening and communications skills with a positive attitude

— Ability to successfully meet the public, to create a favorable impression, and to establish and maintain effective working relations with other employees and making presentations

Job Type: Full-time

Pay: From $24.00 per hour

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• hands-on IT: 3 years (Preferred)

License/Certification:

• CompTIA A and Network (Preferred)

Work Location: In person

Salary : $24